Android Devices

Android Questions? Ask Android Device Experts for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Android Devices

I have an AXON ZTE from 2 months and just happened two days

Customer Question
ago : I cannot turn...
I have an AXON ZTE from 2 months and just happened two days ago : I cannot turn on it!
The screen is dark !
Submitted: 1 year ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 1 year ago
This is not a battery issue!
Answered in 13 minutes by:
9/3/2016
Android Device Expert: GeekGal, Electronics Support Tech replied 1 year ago
GeekGal
GeekGal, Electronics Support Tech
Category: Android Devices
Satisfied Customers: 1,469
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there Daniel. My name is***** am sorry that you are having this problem. I will do my best to assist you. Do you see any type of light at all on the screen? Perhaps a red status light? If so, this is caused by holding both the volume up and volume down while turning on the device. (this can accidentally happen with your fingers because it is directly across from the power button)
If the device shows a blank screen with a red light, hold the Power button for up to 15 seconds to restart the device. Be sure not to touch the volume control while you're doing it.

Ask Your Own Android Devices Question
Android Device Expert: GeekGal, Electronics Support Tech replied 1 year ago

Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
Hi Alison,
There is not any lights...and I cannot use the phone! :(
Customer reply replied 1 year ago
I tried to hold the power button a little more, even the android icon doesn't show up !
Android Device Expert: GeekGal, Electronics Support Tech replied 1 year ago

I'm so sorry. I was sure that was the problem, as it is such a common problem with this phone. I know that you said this wasn't a battery issue, however, would you be willing to plug it up to the charger for five minutes or so to see if any lights begin to flash then? Please try that and let me know the results.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
I'm doing it and I will let you know.
Android Device Expert: GeekGal, Electronics Support Tech replied 1 year ago

OK. Thanks. Also, with it plugged into the charging cable try holding the power button down for about 15 seconds . This should force power on and off.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
Played with the power button but nothing happened! I'm very frustrated!
Customer reply replied 1 year ago
The carcass become hot!
Customer reply replied 1 year ago
I had unplugged it !
Customer reply replied 1 year ago
Doesn't work....
Android Device Expert: GeekGal, Electronics Support Tech replied 1 year ago

I am terrible sorry to hear this. I am out of ideas. I am going to opt out in the hopes that another expert may have suggestions. You'll be notified via email as soon as another expert begins to work on your question. By the way, as it is only 2 months old, you may want to consider sending it in for warranty service. Have a great weekend!

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
Thank you Alison for your support!
Customer reply replied 1 year ago
Have a great long weekend !
Android Device Expert: GeekGal, Electronics Support Tech replied 1 year ago

You're very welcome. You too!

Ask Your Own Android Devices Question
Android Device Expert: Richard, Android Specialist replied 1 year ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 41,040
Experience: Android Systems Specialist
Verified

Hi there Daniel and welcome

Can you please connect the phone to your computer via the USB

Tell me if the computer detects it please.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
Hi Richard,
After my discussion with Alison, yesterday I gave up and I send the phone to be examined and repair (hopefully).
Your help is appreciated! Thank you and have a great day!
Daniel
Android Device Expert: Richard, Android Specialist replied 1 year ago

No problem Daniel,

If you need anything else, please let me know

Thank you

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
Hi,
I'd like to ask you, why I had been charged 28,24$ second time if the cell phone issue haven't been solved? I believe that it's an error!
Thank you
Android Device Expert: Richard, Android Specialist replied 1 year ago

I do not see anything for payments

Please email customer service at***@******.*** and they can assist you with this.

Ask Your Own Android Devices Question
Ask Richard Your Own Question
Richard
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 41,040
41,040 Satisfied Customers
Experience: Android Systems Specialist

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,190 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

716 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
For 3 weeks my Samsung J3 phone will not connect with my
For 3 weeks my Samsung J3 phone will not connect with my NetGear wireless network. It will connect with all other wireless networks. And all of my other devices have no trouble with my wireless networ… read more
Sheri
Sheri
Bachelor\u0027s Degree
102 satisfied customers
Have a J3 will not allow emails to be recieved from gmail.
have a J3 will not allow emails to be recieved from gmail … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
63 satisfied customers
How can not get the LG-X240YK TO UNLOCK IT KEEPS SAYING IT
how can not get the LG-X240YK TO UNLOCK IT KEEPS SAYING IT NEEDS A PASSWORD ***** WAS TOLD IT WAS UNLOCK ALREADY CAN YOU HELP ME … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I get a notice that "this version of MV app is no longer
I get a notice that "this version of MV app is no longer supported. to contact you. Spoke to someone on phone last week and he said to contact web site. What do I need to do. … read more
Richard
Richard
Android Specialist
41,040 satisfied customers
Need to reset password on tablet. Can't get it open.
Need to reset password ***** tablet. Can't get it open. … read more
Harry
Harry
519 satisfied customers
RINGTONE QUESTION: I have set the ringtone on my new Samsung
RINGTONE QUESTION: I have set the ringtone on my new Samsung Galaxy Note 4 smartphone to a standard, built-in tone that is different from the one the phone was originally set to. I did this via Settin… read more
Harry
Harry
519 satisfied customers
My ZTE mobile opening screen has reduced the are for drawing
my ZTE mobile opening screen has reduced the are for drawing of my unlock pattern from full screen to .5cm square in top left habnd corner … read more
Harry
Harry
519 satisfied customers
Rca tablet is asking for a password after unlocking it.
Rca tablet is asking for a password ***** unlocking it. Hasn't asked this before. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
My Samsung tablet crashed today and the Geek Squad had to
My Samsung tablet crashed today and the Geek Squad had to wipe everything off. I have to start over, but I cannot remember my gmail address and password … read more
Harry
Harry
519 satisfied customers
I tried holding volume up and power and the tablet never
I tried holding volume up and power and the tablet never turns on … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
29 satisfied customers
I PURCHASED A dELL VENUE CRADLE FOR VENUE 8 TABLET. i JUST
i PURCHASED A dELL VENUE CRADLE FOR VENUE 8 TABLET. i JUST REC'D IT PLUGGED IT IN AND SET THE TABLET ON IT BUT THE CHARGING LIGHT DOES NOT COME ON bOB … read more
Harry
Harry
519 satisfied customers
Can you help with my application? Nance W* 864-760-****
Can you help with my application? Nance W* 864-760-****… read more
Harry
Harry
519 satisfied customers
Not my tv. My Galaxy S6. The one installed at the factory.
It's been about a half hour. The phone was in my pocket and when I took it out, it was in safe mode. I swiped down to see what's up, and it said to restart and safe mode would turn off. I did, and it didn't. Twice. … read more
Richard
Richard
Android Specialist
41,040 satisfied customers
I have a Samsung pad but somehow my password no longer
I have a Samsung pad but somehow my password ***** longer works. … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
29 satisfied customers
I was unable to load my latest book Ragged Company. Finally
I was unable to load my latest book Ragged Company. Finally got it on my Samsung Tablet but prefer reading from the Kindle reader. … read more
Harry
Harry
519 satisfied customers
I just got a new phone and now I need to know how to connect
I just got a new phone and now I need to know how to connect with all the books I had on the old phone … read more
Richard
Richard
Android Specialist
41,040 satisfied customers
I downloaded a huge update 2 days ago and it did not keep my
I downloaded a huge update 2 days ago and it did not keep my contacts. Went to Verizon store today and the say it is a Samsung issue.Because I have an account, are you able to find and retrieve my con… read more
Richard
Richard
Android Specialist
41,040 satisfied customers
My Samsung galaxy grand prime is locked can you help me. A
My Samsung galaxy grand prime is locked can you help me … read more
Richard
Richard
Android Specialist
41,040 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x