Android Questions? Ask Android Device Experts for Answers ASAP
Hi there Daniel. My name is***** am sorry that you are having this problem. I will do my best to assist you. Do you see any type of light at all on the screen? Perhaps a red status light? If so, this is caused by holding both the volume up and volume down while turning on the device. (this can accidentally happen with your fingers because it is directly across from the power button) If the device shows a blank screen with a red light, hold the Power button for up to 15 seconds to restart the device. Be sure not to touch the volume control while you're doing it.
Please give this a try and let me know how it works for you. If this solves the problem, would you mind taking a moment to rate my service? I'd really appreciate it! Without a rating I am not credited for my answer. If this doesn't solve the problem be sure to let me know so we can continue troubleshooting.
I'm so sorry. I was sure that was the problem, as it is such a common problem with this phone. I know that you said this wasn't a battery issue, however, would you be willing to plug it up to the charger for five minutes or so to see if any lights begin to flash then? Please try that and let me know the results.
OK. Thanks. Also, with it plugged into the charging cable try holding the power button down for about 15 seconds . This should force power on and off.
I am terrible sorry to hear this. I am out of ideas. I am going to opt out in the hopes that another expert may have suggestions. You'll be notified via email as soon as another expert begins to work on your question. By the way, as it is only 2 months old, you may want to consider sending it in for warranty service. Have a great weekend!
You're very welcome. You too!
Hi there Daniel and welcome
Can you please connect the phone to your computer via the USB
Tell me if the computer detects it please.
No problem Daniel,
If you need anything else, please let me know
I do not see anything for payments
Please email customer service at***@******.*** and they can assist you with this.