How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3176
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

The touch screen on my kindle fire does not work.

Customer Question

The touch screen on my kindle fire does not work.
Submitted: 1 year ago.
Category: Android Devices
Expert:  derrickonline replied 1 year ago.

I'd be more than happy to assist you. Is it possible you damaged the screen? Often time a touchscreen will become unresponsive to touch if excessive force has been applied to it (i.e. it was squished in a bag, sat on, stepped on, etc). If it's a physical issue and the Kindle is less than one year old, it would be covered under warranty. However I've also found Amazon to be much more forgiving since they're primarily out to make money on the eBooks and other Amazon products. We can try to do a factory/hard reset to see if it's a software issue, however if it's not a software issue there's not much I can do short of helping you contact Amazon for warranty support. Again even if it's out of warranty I've still seen Amazon replace the device. So it's always worth a shot. How would you like to proceed?