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Answers by Eric, Developer
Category: Android Devices
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Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My Samsung Galaxy S7 Edge was reset due to forgotten

Customer Question

My Samsung Galaxy S7 Edge was reset due to forgotten password. Now when I go back into the Setup Wizard it is now asking me for the Goggle Account that was previously synced on this device. I put in my google email account and then the phone will go back asking me the same question again. Can't get passed this question. I know the information that I entered is correct because it doesn't give me a error.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.

Hi Tim,

Are you entering the full email address including the part?