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info tech
info tech, Other
Category: Android Devices
Satisfied Customers: 14679
Experience:  E reader expert
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I have a Kindle fire HD10. I can't disable the parental

Customer Question

Hello, I have a Kindle fire HD10. I can't disable the parental control. I can't download or anything. I didn't put it on and it keeps asking for a password.
Submitted: 11 months ago.
Category: Android Devices
Expert:  info tech replied 11 months ago.

Hello

Welcome

Lock ups like this are usually firmware glitches so yes please reset this wont affect anything but factory default the kindle anything else is not affected

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you

Regards

Anthony

Expert:  info tech replied 11 months ago.

Do you need any more help with this please?

Anthony