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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17357
Experience:  Electronic Engineer
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I have a samsung s7 edge and just bought a gear vr occulus.

Customer Question

Hey,
I have a samsung s7 edge and just bought a gear vr occulus.
unfortunately i'm stuck on a network error when trying to install the gear vr with the set up wizzard. samsung support was not able to help me. i read online that it is very current issue, and could be linked with csc codes
looking for someone able to get the gear vr ready to use on my s7 edge. can you help?
Submitted: 11 months ago.
Category: Android Devices
Customer: replied 11 months ago.
i can go until step 4 > http://www.samsung.com/au/support/skp/faq/1105939
after that "error connection"
phone model:SM-G935F
CSC code:
SM-G935FZDAATL
Original CSC Code: empty
Firmware's CSC Code/ ATL
Active CSC CODE: ATL
AVAILABLE CSC Codes/
ATL,AVF,CNX,CYV,MOB,MTL,OM?,PRO,SIM,SWC,TCL,VD2,VDC,VDF,VDH,VDI,VGR,VIP,VOD,XFVCSC country/ SPAIN/ES
Expert:  ITPeter replied 11 months ago.

Hi Mike

Customer: replied 11 months ago.
Hi Pete
Expert:  ITPeter replied 11 months ago.

Is the phone rooted, or are you using the official stock ROM?
What version of Android are you using?

Expert:  ITPeter replied 11 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Expert:  ITPeter replied 11 months ago.

Hi, just checking in on your question, do you need any further assistance?

Customer: replied 11 months ago.
Hi Pete,Looks like we have some communication issues here.
I was on business trip the last days and answered (or tried to) via mobile.
But it looks like you didn't get my messages even if I can they see them on my history... (attached)Basically I was saying that:
Android version 6.0.1
Root existence: noAnd attached 2 screenshots about my phone info.I'm still having the same issues meanwhile i have been able to try different network in different countries but I'm still facing the same "network error"Hope you can help.Kr,
Mike