Android Questions? Ask Android Device Experts for Answers ASAP
My name is***** am sorry to hear that you are having this issue. I will be glad to assist you with this.
Do you know your Apple ID and password?
okay, do you have a Samsung or google account?
What is the email address that you used to set up the Samsung Tablet?
okay, give me a moment to check on that for you.
okay, try this please. I have sent a reset email to your big pond email address for a samsung account. Reset that password ***** following the directions in that email. Then let me know the password ***** you created. We may be able to use that password ***** reset the screen lock on your tablet.
okay, I was able to set a new lock screen code. The code is 1234. The tablet will need to be connected to the internet before the code will work. Do you have wifi where you are now?
okay, try powering the tablet off and then back on please.
you can try once, it will most likely fail. It is not showing as connected to the internet.
Does it normally connect to wifi automatically there where you are?
okay, do you have any other areas that you go to and connect the tablet to wifi?
okay, try holding the power button down for 60 seconds. Then let me know if it is charging and powered on please.
okay, unless it connects to the internet you will have to restore the tablet to get it unlocked. then you can use the Samsung account or google account to restore your data.
PLEASE CLICK HERE TO LOG IN TO SAMSUNG ACCOUNT
Please reply and let me know if you need any other assistance,
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Okay, you can enter the wrong code until it erases or you can do the restore using the power and volume keys.
Hi Walter, I am glad to see that you got the Tablet working.