How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ITPeter Your Own Question
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17261
Experience:  Electronic Engineer
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

I have a Huawei phone which won't turn on it is just showing

Customer Question

I have a Huawei phone which won't turn on it is just showing the Telstra symbol on the screen and screen isn't going blank at all. I've tried to charge it in case the battery was flat.
Submitted: 11 months ago.
Category: Android Devices
Expert:  ITPeter replied 11 months ago.

Hi Sandra,

I am Pete, and I'll be happy to assist with your question.

Sorry to hear you are having this issue.

You can try pressing and holding the power button for 20 seconds to reboot the phone first - let me know if that works?

Customer: replied 11 months ago.
Good thought but it doesn't work. I have found an answer elsewhere by taking out the battery and then putting it back in. Hope it keeps working now.
Expert:  ITPeter replied 11 months ago.

Ok, glad to hear you got it sorted!

Let me know if I can be of any further assistance at all.

Have a great day!