How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3172
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I have purchased a smart multi-media player for my Lg TV. I

Customer Question

I have purchased a smart multi-media player for my Lg TV. I have everything hooked up and not able to connect to my Wi-Fi.There is an attempt to connect but keeps coming back as a "Authentication Problem". I do have connection with my laptop and Android phone. Any suggestions?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Aric replied 1 year ago.

Hello, My name is ***** ***** I'll be assisting you. I'm sorry you're having problems. In order to assist you, I need to ask for more info.

1) Can you provide a Brand and Model of the Smart Media player so we can look up specifics as to why it's likely not connecting?

2) How far away is the router from the Media Player?

3) How MANY other devices are currently connected to your Wi Fi (please list them all- Smart phone, laptop, etc.)?

4) What is the brand and model of your Router and what speed do you pay for?

Expert:  Aric replied 1 year ago.

Did you need assistance with the question you posted?

Expert:  p0llinate replied 1 year ago.

Hi, I'm Nathan.

Sorry to hear that you're having trouble with this but I'll do my best to help.

Do you need more help with this?