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Hello. What advice did T mobile give you?
Did you or someone reset your phone?
Just a few moments please
Sorry about the delay it will b just a few more mins
Appx how many hours has it been since you encountered the issue?
Did TMobil mention a wait period before you can use the phone again?
What # did Tmobile give you for Google?
Ok. Just a moment please
could I please have your google email address and password?
Sorry about the delay. Will update u in a few mins.
Sorry. Looks like you may have had Location Services off. Can you please provide the following info so I can give to Samsung Voice Support:
Contact Phone Number:
IMEI Number of the device:
Please specify Cell# ***** Alternate#
Just a moment. Samsung is opening a ticket on this issue.
OK. will ask them
There is usually a 72 hour wait after the phone is reset. I have opened a ticket in your name with Samsung on your phone issue.
Please contact Samsung voice support at 1-***-***-****, Mon-Fri: 7 AM - 2 AM (CST), Sat: 9 AM - 10 PM (CST).
Your ticket number is: (###) ###-####/strong>
You're welcome. Is there anything else I can help you with today?
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