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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17265
Experience:  Electronic Engineer
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My kindle fire HD screen keeps going off and when it comes

Customer Question

my kindle fire HD screen keeps going off and when it comes back on, I only see half a picture
JA: How long has this been going on?
Customer: 1 week
JA: What troubleshooting have you tried?
Customer: ive tried it all. ive reset it and factory default as well but still nothing. the screen holds for maybe only 5 seconds
JA: The eReader expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: my son was carrying it and it dropped, but we have the kid foam protector on it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the eReader Specialist about your situation and then connect you two.
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.

Hi there,

The Kindle has a fault, so will need to be returned to Amazon for repair or replacement: