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Looking it up now. My wifes toshiba tablet is connected to

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Looking it up now....
Looking it up now. My wifes toshiba tablet is connected to our router but will not access the internet
JA: How long has this been going on?
Customer: On and off for a year
JA: What troubleshooting have you tried?
Customer: Simply rebooting , and my wife says tears?
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not that we can think of other than it states "404 not found"
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Android Technician about your situation and then connect you two.
Submitted: 1 year ago.Category: Android Devices
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Answered in 3 hours by:
7/13/2016
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 852
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your device?

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Customer reply replied 1 year ago
Toshiba excite tablet
Customer reply replied 1 year ago
Toshiba excite pro
Customer reply replied 1 year ago
32 gig
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

Please restart your router by disconnecting the power cable for a few seconds and then reconnecting it. Sometimes the radio frequency signal quality can degrade over time, and this will refresh it. Please let me know if this improves the connectivity of the table

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Customer reply replied 1 year ago
Doing so now. I am Nancy, my right hand man is my husband Dick
Customer reply replied 1 year ago
Router is back up running
Customer reply replied 1 year ago
Now nothing is working
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

The computer that you are using for this chat session is working. Is it connected to your router wirelessly?

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Customer reply replied 1 year ago
I am using my phone and it has been working all along...and now the router IS back working
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

Now go to the Quick Menu on your tablet and select the WiFi menu. Display the name (SSID) of your wireless network and select the Forget option. Then reselect the network name and enter the password (Network Security Key) for your network. Please let me know if your tablet is connected and if you can access www.google.com on the internet.

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Customer reply replied 1 year ago
Google search box is up. We accessed Ancestry.com, which is the use of the device. Can you tell me what the message "404 Not Found" means?
Customer reply replied 1 year ago
Also, Server Error in '/' Application.
Runtime error. That is what is on the screen now
Customer reply replied 1 year ago
Also, when I try to bring up "Downloads" via the app button I get the Settings page.
Customer reply replied 1 year ago
Now the home commuter is not accessing Ancestry. Dick tablet and Verizon tablet are working fine (has its own wifi).
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

Do you have more than one wireless network occupying the same physical space at your location? You mentioned a Verizon network that is working fine. Who is your other wireless service provider? How many devices do you have connected to each network?

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Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

What is a Dick tablet??

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Customer reply replied 1 year ago
We have one wireless network in our home, Verizon, but close neighbors have many. Devices: HP printer, home computer, 3 tablets (my Toshiba, 2 for Dick) and 2 phones. That was a typo, it should have read Dick's tablet and his Verizon tablet
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

So how many devices are not able to get on the wireless network now? To answer you questions, 404 File Not Found means that the internet address (URL) is invalid, since no web page was returned before it timed out. Server error in '/' Application, Runtime Error indicates that there is a Syntax error in the internet address. Valid internet address forms are as follows:

http://anywhere.com (non-world wide web internet address)

https://securesite.net (secure web return address}

www.worldwideweb.edu (world wide web address)

http://www,worldwidesweb.net (complete world wide web address)

anywhere.com (short-cut sometimes acceptable)

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Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

Also, you may not be getting Downloads, because you do not have any, since your connection is not working.

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Customer reply replied 1 year ago
With this information, will I be able to take the Toshiba to someone and they can sort out the errors? It is still not working and I am down to 10% battery on this phone.
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

No. We need to troubleshoot and solve the problem here. They cannot solve your network problems in a computer store. Whey don't you switch from your phone to one of the other devices which are working? Do you have a tablet and a laptop that both will not connect wirelessly?

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Customer reply replied 1 year ago
Nuts. All is working except the Toshiba. Still stuck on Runtime error. My phone and the Toshiba are my only two devices. Dick's are all his alone so I cannot use his for this communication. Home computer, his Verizon tablet and his Samsung are now working fine. No laptop involved.
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

You should connect your phone to the charger. Can you bring the charger to where you are using the phone?

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Customer reply replied 1 year ago
I am charging currently. Up to 40%
Customer reply replied 1 year ago
Dick read earlier this evening the Toshiba is known for these sorts of problems and solutions are very difficult or impossible even for knowledgeable owners...of which I am not.
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

Let's get back to your tablet. When you chose Forget and then Connect, did your table indicate that it was connected? You said earlier that you can access Google and Ancestry. So what is your problem? W have been at this for over an hour, and you have asked a lot of questions, but you have not answered very many. I am still not sure that I understand what you want?

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Customer reply replied 1 year ago
There was no "Forget" box. Dick just reconnected without that step using the password. Every device hiccupped but are back online Except the Toshiba. It is still stuck on " Server error....runtime error" when I pull up Ancestry on Google. I can now access my downloads. And I cannot fathom any of your suggestions to solve runtime error. In the middle of things, Microsoft decided to update the program. The home computer is out for the duration of updating.
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

If I understand you correctly, you can access www.google.com but not www.ancestry.com. Is this a correct summary of your problem? AS far as I can tell, your only problem is that you are not using your tablet correctly. Please use exactly those URL's and please answer my question.

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Customer reply replied 1 year ago
Mr. Kalman, it has become apparent you have lost patience with me. As I review, I have answered all your questions best I can. Rather than spending a second hour getting nowhere, we best just close. Thanks anyway.
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Joel Kalman
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 852
852 Satisfied Customers
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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