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Josh, Technician
Category: Android Devices
Satisfied Customers: 20236
Experience:  Android technician
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I can't open group messages. Samsung Note 2, Other than

Customer Question

I can't open group messages.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Samsung Note 2
JA: What troubleshooting have you tried?
Customer: Other than opening the message and looking for a way to add group text under Settings, nothing.
JA: The Android expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not at this time, thanks.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Android Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.


Are you trying to send a group text out?

Customer: replied 1 year ago.
No, I'm trying to retrieve a group text that was sent to me?
Expert:  Josh replied 1 year ago.

What do you mean retrieve? Do you see the group message within your messages?

Customer: replied 1 year ago.
I get a message saying did you get this and it appears to have an attachment, but I cannot open the attachment. When I click on the message, I simply see the "Did you get this" message.
Expert:  Josh replied 1 year ago.

Have you asked them to re-send it? Sometimes an attachment does not go through properly and the other people never see it.

Customer: replied 1 year ago.
She did re-send it.
Customer: replied 1 year ago.
She said there was a setting on the phone to allow group texts. I cannot find that.
Expert:  Josh replied 1 year ago.

If you're using the stock messaging app, you'll find in Settings a check box item under "MMS setting" called, "Group conversations," with the sub-heading, "send messages as group conversations"