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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 37892
Experience:  Troubleshoot Android Devices.
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I bought a Kindle child several months ago and I need to add

Customer Question

I bought a Kindle for a child several months ago and I need to add parental controls. Its different from the one I have and I can't even figure out how to turn it on. Embarrassing.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your kindle? Please check at the back of it.

Also, does the kindle have touchscreen?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
it is touchscreen. I don'e see anything on the back to indicate model. I bought it 5-6 months ago
Expert:  Viet - Android Tech replied 1 year ago.

Is it the Kindle Paperwhite or Kindle Fire, etc.?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Kindle Fire
Expert:  Viet - Android Tech replied 1 year ago.

Thank you. Please try the following steps to turn on Parental Controls:

  1. Swipe down from the top of the screen and then tap Settings.
  2. Tap Parental Controls.
  3. Tap the switch next to Parental Controls.
  4. Continue the instructions there.

Please reply at the box below to continue. Thank you.

Customer: replied 1 year ago.
Before I can do that I need to get it to turn on. It has been charging for an hour.
Expert:  Viet - Android Tech replied 1 year ago.

While the kindle fire is being charged, please press and hold the power on / off button on your kindle fire for about 30 seconds, then turn it back on, then see if you can follow my steps now. Please let me know. Thank you.

Customer: replied 1 year ago.
Im sorry, but when I hold down the on of button the words Kindle Fire come onto the screen, but then nothing else happens and the words go away
Expert:  Viet - Android Tech replied 1 year ago.

Sorry. Did you press and hold the Power on / off button for about 30 seconds first?

Customer: replied 1 year ago.
I tried that now, but still no results. Is there another step that needs to happen?
Expert:  Viet - Android Tech replied 1 year ago.

Sorry, that's strange. Please disconnect the power cord / charging cable from the kindle fire. Then press and hold the power on / off button harder this time for about 60 seconds

, then turn it back on and check.

Please let me know. Thank you.

Customer: replied 1 year ago.
I don't know what's wrong, but I think I need to get some help with this part first from someone whose familiar with the devise and then get back to you for further assistance
Customer: replied 1 year ago.
Very sorry, I need to discontinue the session. I hope I can get part of my money refunded.
Expert:  Viet - Android Tech replied 1 year ago.

I'm sorry. You asked for help about the parental controls issue originally. I did not know you are having other issue with your kindle fire also. Do you mean you cannot turn on the kindle fire at all, i.e., you cannot open anything nor go to menu / settings?

It looks like you have gotten a bad kindle fire. You can have the kindle fire repaired / replaced by Amazon. I can help with the parental controls issue later whenever you need. Thank you for your patience.

Expert:  Viet - Android Tech replied 1 year ago.

Do you need to know how to get Amazon to repair / replace your kindle fire?

Would you like me to keep this issue open, so you can get back to me later any time?

Also, in the mean time, would you like to know how to read kindle books on a computer or tablet or smartphone?

Please reply at the box below. Thank you,