Android Questions? Ask Android Device Experts for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
To tell what is wrong, I will need some information please:
- what device is your Play Store being accessed with? by maker and model #.
- what region were you in originally? Europe, South America, elsewhere in North America, etc. ? just vaguely.
OK. I think this problem can be fixed...
The CSC file on your Samsung device, determines some software downloads availability.
Changing the CSC file will change the 'default country location' of the phone to some extent, as far as software downloads are concerned.
Depending upon your provider of carrier service, there are various codes in the CSC file that would need to be changed to signify 'phone is in the US region' or 'North America region'.
This page details them to some extent:
though it admittedly is for a Samsung S5, not your device.
But the procedure is too advanced for me to instruct you, I confess. I may have to Opt Out of this case.
At any rate, changing the 'basic country' of your Samsung device is basic to this problem.
(I regret that I am not able to offer Live Phone Call service at this time; However, your request is still open to other Experts in this category, and one of them may pick up on it at any time.)