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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 10785
Experience:  8+ years of professional experience
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My galaxy ace gt5830 will not download or display images or

Customer Question

My galaxy ace gt5830 will not download or display images or pictures at all
Submitted: 1 year ago.
Category: Android Devices
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

First, you might perhaps have a problem with your data carrier service limiting what you can access. Are you using 2G/3G/4G networking? then if so, I advise your going into

Settings

and then into Network Settings

and then into Wireless & Networks

and then into Mobile Networks

and then turn Off the mobile network, for now.

Then in Wireless & Networks,

then into WiFi

then turn WiFi to On

and then connect to your local WiFi network that will give you Internet access.

This way, with your Data Carrier turned Off, and your WiFi turned On, and internet through only the WiFi, you may see if you then get pictures, displayed.

If you do, then either or both: 1 your problem is solved, and/or 2 the problem is in your data carrier policy for mobile networking, which is limiting your access to picture-type data.

Tell me, please, how it goes. I will advise you further as needed. Thanks.