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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36777
Experience:  Android Systems Specialist
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My phon is a zte and is saying perso locked

Customer Question

My phon is a zte
and is saying perso locked
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Did you just receive this phone? And who was the original carrier?

Customer: replied 1 year ago.
Straight talk
And ihave had it for almost a year
Expert:  Richard replied 1 year ago.

ok, the error message means the phone has been locked, usually this occurs when you try to use the phone with another carrier.

If this is not the case, then there will be an issue with either your account or the Sim card.

Call(###) ###-####have them check your account and remove any restrictions on it then restart the phone and see if this removes it.

If not you will need to have them send out a new sim card which they do at no charge.

Let me know please how you go.