Android Devices

Android Questions? Ask Android Device Experts for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Android Devices

Dragon touch y88x plus. daughter has a number lock screen we

Customer Question
want to by pass the...
dragon touch y88x plus. daughter has a number lock screen we want to by pass the number lock or do a hard reset
Submitted: 1 year ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 55 minutes by:
5/31/2016
Android Device Expert: Bryan, Customer Service replied 1 year ago
Bryan
Bryan, Customer Service
Category: Android Devices
Satisfied Customers: 1,445
Experience: Working with HTV Evo 4G, develop android applications for personal use,
Verified

What were the results of doing the hard reset using the Power + Vol Down buttons?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
it does nothing I've tried power+ volume down with the power volume up also the combine keys. I've tried to go in through my computer I won't let me. I can't find anything on the net or builder on a hard reset
Android Device Expert: Bryan, Customer Service replied 1 year ago

Can you get the tablet to turn off?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
It can power on and off. it will power on normal just goes to the pin lock screen and normal power off
Android Device Expert: Bryan, Customer Service replied 1 year ago

Ok, turn the power off. And leave it off. Then press and hold the VolDn Key. Then press and hold the Power Key. When you see the Android Logo, that's when you you can release both keys. That should bring you into the Recovery options. Let me know if you make it there.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
ok tried it twice both times it still powers up to the lock screen just in safe mode
Android Device Expert: Bryan, Customer Service replied 1 year ago

And you're starting the procedure with the tablet off, correct? Pressing and holding VolDn before the Power? Do you see the Android Logo come up?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
started off with power off held volume down then adding the power button with the volume I get the dragon touch logo twice then the android symbol I let go when the android symbol came up. I just tried same procedure with the volume up key instead off down with same results except the safe mode didn't activate
Android Device Expert: Bryan, Customer Service replied 1 year ago

Ok, try again. But this time do not let go of the buttons until the screen changes off of the logo.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
ok tried twice with same procedure except past the android logo I got the safe mode again with lock screen but this time it took a screen shot
Android Device Expert: Bryan, Customer Service replied 1 year ago

Give me just a minute

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
copy that
Android Device Expert: Bryan, Customer Service replied 1 year ago

Let's try this somewhat different procedure:

1) Power down your tablet.
2) Tap the power-on button and volume down button at the same time, then release both
3) Tap and hold the power-on and volume down buttons until you see the android alien icon, then release both
4) tap the power-on and volume up again at the same time until you see the System recovery menu.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
ok tried that didn't work just went to main lock screen. I also tried multiple taps from step 4 instead of one. I also tried holding volume up key after the power low volume at the switch point till main screen instead. it turned off
Android Device Expert: Bryan, Customer Service replied 1 year ago

hmmmm ... has the tablet been rooted?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
I doubt it my daughter isn't that computer smart. the owners manual doesn't even tell you how to hard boot it. if there is a way to get in to it by other computer I have a hand built computer
Android Device Expert: Bryan, Customer Service replied 1 year ago

We could try ADB, but she would have had to enable USB Debugging through Developer Options for that to work. Do you thnk she might have enabled that option?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
I doubt she would know how to get into that. her man concern was social media and locking devices.
Android Device Expert: Bryan, Customer Service replied 1 year ago

Yeah, most people don't enable it just because it could allow a stolen device to be reused easily even when hard resets fail. But you mentioned that you were able to get into "Safe Mode". What are your options there?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
its still the main lock screen just says safe mode in the lower left corner the screen is duller that's it
Customer reply replied 1 year ago
one thing I did notice is when you go to the power down screen it has 1)power down 2)reboot 3)silent mode as options
Android Device Expert: Bryan, Customer Service replied 1 year ago

Can you log into her Google account on your PC, then go to play.google.com?

Ask Your Own Android Devices Question
Android Device Expert: Bryan, Customer Service replied 1 year ago

Oh ... this might not work anyway ... do you know which version of Android it's running?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
no she made sure we couldn't track her. I can't ask her she is on the run
Android Device Expert: Bryan, Customer Service replied 1 year ago

ahhh ... got it. Ok, let me do some more digging ... see if we have any other options. In the meantime, is there a microSD card in the tablet?

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
all I have on the box is quad core 1.3ghz android OS doesn't say if its a jelly bean
Customer reply replied 1 year ago
no sd card first thing I looked for. I know desk tops these androids I don't know much
Android Device Expert: Bryan, Customer Service replied 1 year ago

Ok, well from the specs it looks like it is JellyBean. But the app that can bypass locks is only available for KitKat.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
ok if you can do some more digging I need to get to work will check back in the morning the builder is tablet express
Android Device Expert: Bryan, Customer Service replied 1 year ago

I've never not been able to get into a Recovery menu though. Between my wife and I we have 7 different Android devices all of the go to the restore menu in pretty much the same way. Sometimes switching the VolDn and VolUp keys at different points is needed, but they all yield at some point. I'll write more and let you check in the morning.

Ask Your Own Android Devices Question
Android Device Expert: Bryan, Customer Service replied 1 year ago

Ok, after about 1 1/2 hours of searching and investigating, I can find no reason why the first method would not have worked for you. My best solution would be to try the two ideas (with and without the key releases) alternating between the VoldDn and VolUp keys at various points until you can get that System Recovery screen. If nothing works, then the only option would be to return it to the site you purchased it from and have them reset it.

If you can get to the Recovery menu at any point, first "Wipe System Cache", then "wipe data/factory reset" and finally reboot.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
you can't find no direct way to reset the tablet without playing with it on different configurations. so will I be still charged since I didn't really get a way to unlock this device. I'm going to call the builder to see what they say
Customer reply replied 1 year ago
I have figured some more stuff about the dragon touch it is a 4.4 KitKat android tablet pc maybe this will help
Customer reply replied 1 year ago
also on tablet express website there is different downloads for the tablet the down loads I don't which would help if any
the device is A Dragon Touch y88x plus 7" quad core google android 4.4 KitKat tablet pc with dual camera its a graphite black version. I will check in when up
Customer reply replied 1 year ago
also if there is a program that will by pass the pin lock that would be awesome it might give us some ideas where to look for her
Android Device Expert: Bryan, Customer Service replied 1 year ago

The screen lock bypass is only available for 5.1, not 4.4 so that's a no go. You won't be charged anything at this point because you have not rated service. I would definitely recommend playing around with the boot up procedure using press and release, and hold while switching out VolDn and VulUp throughout. One of those combinations will allow you to get to the restore configuration. It's just finding the right configuration.

Alternatively, do you see a pin-sized hole where you might be able use a paperclip anywhere? I don't see one on the specs, but they might have left it off the spec sheet.

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
No there isn't a reset on the unit. I will work on getting in touch with the builder
Android Device Expert: Bryan, Customer Service replied 1 year ago

Ok, good luck.

Ask Your Own Android Devices Question
Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Customer Service
Category: Android Devices
Satisfied Customers: 1,445
1,445 Satisfied Customers
Experience: Working with HTV Evo 4G, develop android applications for personal use,

Bryan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,180 satisfied customers

Award winning Android Developer & part of the Cyanogen Development Team

Randy Boman

Randy Boman

Technician

708 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
I am having trouble rooting my Android phone, I also want to
I am having trouble rooting my Android phone, I also want to upgrade the OS, It is a Samsung Galaxy Ace 3. Can you help me? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My Kindle Fire has screwed up my Facebook account. When I
My Kindle Fire has screwed up my Facebook account. When I log in on Kindle Facebook thinks I've logged in from Redmond, WA and makes me change my password ***** three times today. I am located in Minn… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Screen won't rotate. Rca 2 in tablt. Not a tv, rca 2 in 1
today, left turned off, it turned on to up load winos 10 up-ates … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
17 satisfied customers
Cell phone. At least 7 uears. Firmware Update do not unplug
Firmware Update do not unplug ... and the damn thing is not plugged in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My phone started turning off n on by itself and now it only
My phone started turning off n on by itself and now it only comes on to the screen with boost symbol and 4lte screen … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
Are you real, I need a real person, Real, Person
Are you real JA: What's the make/model of your device? How old is it? Customer: I need a real person JA: How long has this been going on? What troubleshooting have you tried? Customer: Real JA: Anythi… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
Its not holding a charge..once fully charged its losing 100%
Hi..its not holding a charge..once fully charged its losing 100% within 12 hrs...have replaced battery with new, but no help … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
Several aps on my Moto Z have stopped working. The phone
Several aps on my Moto Z have stopped working. The phone constantly restarts when one of the aps is tried to open. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I havesmartphone s5004ican not use the phone google and
i havesmartphone s5004ican not use the phone google and anythingh … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I just bought a Samsung Tablet & am trying to install Robo
I just bought a Samsung Tablet & am trying to install Robo Form but it won't accept my password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
Well about a week ago I noticed a month, date and year of
Well about a week ago I noticed a month, date and year of 2-28-2016 turn up on the screen next to the person's name I talk to. … read more
Joshua B
Joshua B
0 satisfied customers
My kindle fire is displaying Tea Win Recovery project
My kindle fire is displaying Tea Win Recovery project v2.7.0.0 and won't reboot … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Our Kindle is not working properly on our iPads. I have been
our Kindle is not working properly on our iPads. I have been waiting to get on the phone with you folks for a couple of months and was supposed to have a supervisor get in touch with me by phone. He w… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
We have an Asus Zen 10 Android. We are having problems
We have an Asus Zen 10 Android. We are having problems trying to get the apps to power up and stay on. Do you have any solutions. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
If I install the non free version of Lookout protection, I
If I install the non free version of Lookout protection, I understand that in some situations that app can lock my cell phone. What does lock mean and what does that entail? Please let me know. Thank … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How can I have message an messenger how sms on both? Hold
How can I have message an messenger how sms on both? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Having problems accessing apps store. Keeps giving account
having problems accessing apps store. Keeps giving account authentication error msg. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How do I transfer photos from my Samsung gallery to my
How do I transfer photos from my Samsung gallery to my computer? … read more
Answers by Eric
Answers by Eric
Developer
3,180 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x