Android Questions? Ask Android Device Experts for Answers ASAP
If you have a leathercase on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30seconds until the Kindle restarts
If that does notwork, then please respond back and let me know so I can continue to troubleshoot.
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.