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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 16201
Experience:  Years of experience and education.
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Help, I am locked out of my phone

Customer Question

help, I am locked out of my phone
Submitted: 1 year ago.
Category: Android Devices
Expert:  Jason Jones replied 1 year ago.
​Hello, I am sorry to hear about your issue regarding your phone lock out. In your case, the only option is to factory reset the phone, which will in effect erase everything on the phone including the lock.Turn off the Galaxy S7.Press and hold the Volume up button, the Home button, and the Power button at the same time until you see the Android icon.Using the Volume down select wipe data/factory reset option and press the Power button to select it.Using the Volume down highlight Yes – delete all user data and press Power to select it.After the Galaxy S7 has rebooted, then use the Power button to select it.When the Galaxy S7 restarts, everything will be wiped and will be ready to set up again. Once that is complete, you will be all set. I look forward to hearing your feedback concerning whether or not your problem is fixed.I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.I will be standing by,Jason In the future, if you wish to work with me, ***** *****, you may ask your question at the following page. To keep them handy, you may wish to bookmark or favorite one of the pages that are listed below. To be sure that it is sent to me, preface the question with "For ***** ***** Only!".Profile page: