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My kindle date is May 13th. I cannot connect to wifi, please…

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My kindle date is May...
My kindle date is May 13th. I cannot connect to wifi, please advise,
Thank you
Submitted: 2 years ago.Category: Android Devices
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Answered in 1 minute by:
5/16/2016
Android Device Expert: Josh, Technician replied 2 years ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,964
Experience: Android technician
Verified

Hi!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30seconds until the Kindle restarts

If that does notwork, then please respond back and let me know so I can continue to troubleshoot.

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Android Device Expert: Terry Parker, Android Technician replied 2 years ago
Terry Parker
Terry Parker, Android Technician
Category: Android Devices
Satisfied Customers: 76
Experience: Device Technician at Batteries Plus Bulbs
Verified

Hi,

My name is ***** ***** I'm here to assist you today with the problem you are having. Please inform if you wish to proceed.

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Android Device Expert: Josh, Technician replied 2 years ago

My apologies -- Another expert did not see my previous reply. Please follow my steps

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Android Device Expert: Josh, Technician replied 2 years ago

Let me know if you have any issues

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Android Device Expert: Josh, Technician replied 2 years ago

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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