Android Questions? Ask Android Device Experts for Answers ASAP
If you have a leather case on your Kindle; Please remove it before performing the steps below.
Please press and hold down the power button for 25-30seconds until the Kindle restarts
If that does notwork, then please respond back and let me know so I can continue to troubleshoot.
My name is ***** ***** I'm here to assist you today with the problem you are having. Please inform if you wish to proceed.
My apologies -- Another expert did not see my previous reply. Please follow my steps
Let me know if you have any issues
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.