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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36777
Experience:  Android Systems Specialist
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Just bought a zte phone android 5.1, need help getting it passed

Customer Question

just bought a zte phone android 5.1, need help getting it passed the welcome page. My internet is working but the phone will not hook up to it. All were looking for is games and music for our grandaughter.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you remove the battery to the phone.Then hold the power button down for 60 seconds then release to drain all residue power.Then connect the battery, turn it on and tell me if it now starts and gets past the initial screen please.