How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3172
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I have a OnePlus One phone. It updated yesterday to

Customer Question

I have a OnePlus One phone. It updated yesterday to Cyanogenmod 13.0, (Android 6.0.1), aka Marshmallow. Now, it will not connect to my work wifi. It does connect to my home wifi, and other devices I have connect to my work wifi; it's just the OnePlus One. It goes as far as trying to obtain the IP address, but then never connects. I have tried forgetting the connection and adding it back in, restarting the phone, and even gone to Settings > Backup and reset > Network settings reset > Reset settings, then adding it back in; no luck. Ideas?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Joel Kalman replied 1 year ago.
You have not mentioned the network security key (password). Are you able to enter the password *****?
Customer: replied 1 year ago.
I am. It goes so far as trying to connect, gets to the getting IP address stage, and stays there forever.
Expert:  Joel Kalman replied 1 year ago.
What was the operating system and version before the update, and did this smartphone connect to your wifi at work before the update?
Customer: replied 1 year ago.
Just the previous version of Cyanogenmod (12.3?/Lollipop) . Yes, it connected fine with that.
Customer: replied 1 year ago.
Well, I never heard back from you, so I resorted to a hard reset (factory settings). Extreme, but that did the trick.
Expert:  Joel Kalman replied 1 year ago.
I apologize for not being there for you, and I am glad that you have resolved your problem. Thank you for choosing Just Answer.