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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
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I forgot to renew my findle on time what should i do

Customer Question

i forgot to renew my findle on time what should i do
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.
Hi there and welcomeYou mean you still need to update your Kindle?
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
ok, which model Kindle do you have?
Customer: replied 1 year ago.
do1200 ic96004 1013 fcc id zee 1013
Expert:  Richard replied 1 year ago.
From Home, tap the Menu icon, and then tap Settings. From Settings, tap the Menu icon, and then tap Device Info.which firmware version do you have?
Customer: replied 1 year ago.
amazon
Expert:  Richard replied 1 year ago.
Ok, not sure what you mean with your response, but I need you to do the instructions I gave you.From Home, tap the Menu icon, and then tap Settings.From Settings, tap the Menu icon, and then tap Device Info.which firmware version do you have?
Expert:  Richard replied 1 year ago.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you. Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse. I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps. Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong. If you want remote click get extra help. If not simply reply to me. Thanks, Richard
Customer: replied 1 year ago.
i have devise options not iinfo n0 menu
Expert:  Richard replied 1 year ago.
Find the Firmware version and serial number you have on the kindle please
Customer: replied 1 year ago.
do 1200 ic 9600a 1031 fcc id z\ee 1013
Expert:  Richard replied 1 year ago.
You still have not given me the version number.
Customer: replied 1 year ago.
no idea i am going to leave for now cant find version no
Expert:  Richard replied 1 year ago.
It is likely best for you to follow the instructions here on upgrading, this may be easier for you.http://www.amazon.com/gp/help/customer/display.html?nodeId=200529680

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