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I recently changed internet provider and cannot access my saved

Customer Question
books or download new purchases...
I recently changed internet provider and cannot access my saved books or download new purchases. I cannot find my password. What can I do to fix this? - Jonathan
Submitted: 1 year ago.Category: Android Devices
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Answered in 3 minutes by:
4/4/2016
Android Device Expert: Jason Jones, Customer Service replied 1 year ago
Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 17,387
Experience: Years of experience and education.
Verified
Hello,I am the person that will be helping you today.Are you having problems with your Wireless Internet Password ***** with your Kindle/Amazon account password?I will be standing by, looking forward to your response.Thank you,Jason
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Customer reply replied 1 year ago
apparently both
Android Device Expert: Jason Jones, Customer Service replied 1 year ago
If you are not connected to the wireless signal, the account password ***** fail. Once we get you reconnected wirelessly, it will fix the other issue. May I ask for the brand and model name of the wireless router or modem that you are attempting to connect to?
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Customer reply replied 1 year ago
ATT
Android Device Expert: Jason Jones, Customer Service replied 1 year ago
That is the name of your Internet service provider. Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
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Customer reply replied 1 year ago
ok
Android Device Expert: Jason Jones, Customer Service replied 1 year ago
Follow the instructions below to begin the remote helping screen.Remote page: http://remote.jasonfixedit.comAfter clicking the link above, enter the following two digit number: 34 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)
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