How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 10790
Experience:  8+ years of professional experience
Type Your Android Devices Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My wife has a 5 and turned it off when we were flying today.

Customer Question

My wife has a 5 and turned it off when we were flying today. Now when she goes to turn it on we can get any response other then a constant ping on a black screen ever 4-5 seconds? What happened
Submitted: 1 year ago.
Category: Android Devices
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. It sounds as if the phone suffered a sudden failure, doubtfully one brought on by changing pressure or other incident of the flight. How old is the phone in question? measured from date of purchase. It might be also, from a bit of research on the symptoms, that the digitizer and/or the screen's connector has slipped out of its place.Taking it to a repair shop and having the connector reseated might possibly do something for the problem. Meanwhile, turn it Off, leave it Off for at least overnight, and try it again.