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Josh
Josh, Technician
Category: Android Devices
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Experience:  Android technician
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My screen turned and I have the ZEUS virus and should share

Customer Question

My screen turned gray and I have the ZEUS virus and should share code B2957E
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.

Hi,

In this case, you will need to do a remote factory reset to clear the virus.

Click here: https://www.amazon.com/mycd

Sign into your account if prompted

  1. From Your Devices, select a device that supports Manage Your Device.
  2. Select the Device Actions drop-down menu, and then select Remote Factory Reset

After the reset, you will need to register your Kindle back to your Amazon account and the books/data will be restored and the virus will be gone.

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