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JA Engineer
JA Engineer, Engineer
Category: Android Devices
Satisfied Customers: 412
Experience:  Broadcast Engineer for over 7 years.
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I can't access prime video on my Kindle fire. Error code is

Customer Question

I can't access prime video on my Kindle fire. Error code is License_error. Can you help me?
Submitted: 1 year ago.
Category: Android Devices
Expert:  JA Engineer replied 1 year ago.

Hello Barbara.

Sorry to hear about your problem. Many people have experienced the same error. Try the following steps to clear the error:

1. Swipe down from top of screen and tap Settings.
2. Tap Applications then Manage all Applications.
3. Select All Applications in the drop-down filter
4. Select Instant Video
5. Tap Force Stop and then Clear Data.

6. Now restart by holding Home button and On/Off button at the same time to force stop. Restart

Let me know if that helps.

Customer: replied 1 year ago.
Your advice to fix my Kindle Fire did not work! Now what do I try?
Expert:  JA Engineer replied 1 year ago.

Ok. Here is something else that you can try:

Hold the Select button (button in the middle of the circle at the top) and the Play button down at the same time for about 5 seconds. This will make it restart itself and then reboot. Now check if the error is gone. Let me know if that works. If not, I have one more way that the error can be rectified.