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Cris
Cris, Technician
Category: Android Devices
Satisfied Customers: 6372
Experience:  3yrs. experience with Android phone and tablets.
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My tablet is very slow and i dont know if i can update it.

Customer Question

hi there, my tablet is very slow and i dont know if i can update it.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Cris replied 1 year ago.

Hi, thanks for using JustAnswer.com I am Cris.

What tablet device are you using?

Customer: replied 1 year ago.
i dont know I bought it from ebay $65, let me know where i can check the info
Expert:  Cris replied 1 year ago.

Check the back of the tablet and see if you see any name on it?

Have you done a power reset?

Customer: replied 1 year ago.
it has no name, when i turn it on it shows TabletPC moving forword Also its a V90 Model has Android Version 4.4.2 Firmware version v2/0
Customer: replied 1 year ago.
9" Google Android 4.4 Tablet PC Wifi Quad Core 8G Dual Cam
Expert:  Cris replied 1 year ago.

Press and hold the power button switch for 20 seconds and shut off.

Then turn it back on and wait until it fully boots up. Check to see if it is still running slow. Let me know the outcome.

Customer: replied 1 year ago.
the brand is Padgene if it helps
Expert:  Cris replied 1 year ago.

Did you do the power reset?

Customer: replied 1 year ago.
still the same
Customer: replied 1 year ago.
how can i update or do i need to update my tablet
Expert:  Cris replied 1 year ago.

It appears you may have to much data on the tablet. Have you tried removing some unneeded apps?

Customer: replied 1 year ago.
i did, but some of them are sitll there even i touch the uninstall button
Customer: replied 1 year ago.
hello
Expert:  Cris replied 1 year ago.

A factory reset of will restore the device to the state you just took it out of the box.

This would wipe the device and you will need to setup the device again. It could be a possible virus causing the slowness.

Customer: replied 1 year ago.
how do i delete the virus???
Expert:  Cris replied 1 year ago.

If there is a virus the only way would be is to do a factory reset.

Go to Settings on the device and go down to Backup and Reset.

Tap on Factory Reset. That will reset and restart the tablet then you will need to re-setup the device.

Customer: replied 1 year ago.
Okay, thanks I'll try it, Thanks for helping
Expert:  Cris replied 1 year ago.

Your welcome,

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