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p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 25456
Experience:  Android phone and tablet expert
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I recently bought another Kindle because my last one died. I

Customer Question

I recently bought another Kindle because my last one died.
I don't remember my
Login ID or my Password.
Thanks Willeke
Submitted: 1 year ago.
Category: Android Devices
Expert:  p0llinate replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Your login id is your email address,

your password ***** be reset on amazons password ***** tool, by just entering your email address:

Best regards,


Customer: replied 1 year ago.
Hello Nathan, I did all you suggested, many times over and it still informs me I'm wrong. I'm loathe to re register as I want access to the books I've already bought from Amazon.
Surely this shouldn't be this hard
Expert:  p0llinate replied 1 year ago.

Well the problem is compounded if you don't know your account information. It is possible you were under a different email address previously.

You may need to try the same process from the AU specific site as well: Forgot Password

Customer: replied 1 year ago.
I've never had another email address.
Expert:  p0llinate replied 1 year ago.

Try it again at the 2nd link I sent.