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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17672
Experience:  Electronic Engineer
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Was on a different galaxy 4 I forgot password before I got

Customer Question

was on a different galaxy 4 I forgot password ***** I got new phone which is galaxy note 5 I don't know password ***** all info is my name address everything that proves it's me I don't have same number what do I do it won't let me change number and also I don't remember questions about when I opened account or use products email please help me
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.

Hi Richard,

Expert:  ITPeter replied 1 year ago.

You will need to try entering as much information as you remember to reset the password.

If that is not possible, then the account will be unrecoverable and you will need to set up a new Google account.