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Category: Android Devices
Satisfied Customers: 3156
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I would like to speak to a real person. I have gotten

Customer Question

I would like to speak to a real person. I have gotten e-mails telling me that i need to update my Kindle in order to receive books. I thought i had done that, and i got another e-mail telling me that i need to update when i thought i already had. HELP!!!
Submitted: 1 year ago.
Category: Android Devices
Expert:  p0llinate replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Have you had any specific problem with purchasing/downloading books?
Initially, go into the kindle and run the SYNC function - do you get any errors?
If you go into the kindle settings menu under device/about, what does it show as the current software version?