Android Devices

Android Questions? Ask Android Device Experts for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Android Devices

I have a Motorola Turbo. My daughter tried to unlock my

Customer Question
I have a Motorola...
I have a Motorola Turbo. My daughter tried to unlock my phone by guessing my pin. She locked it up, turned it off. Now I can't get passed the GMAIL. It says "This device was reset. To continue, sign in with a Google account that was previously synced on this device". I didn't know my password, but my gmail account is***@******.***. I had my password ***** I attempted again, and it loops me back to the sign in request. There was another gmail account that I tried***@******.***. I attempted to reset that password ***** it gives me a partial recovery gmail that isn't mine. I have my work synced to my phone as well. I can't get into my phone. I've tried to reset the factory settings by holding down the down volume and power off button. That didn't work either. Please help me. thank you. Debbie
Submitted: 1 year ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 4 hours by:
3/16/2016
Android Device Expert: Randy Boman, Technician replied 1 year ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9,907
Experience: Android Tech
Verified

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that happened.

Unfortunately the phone will remain locked for 72 hours> PLEASE SEE BELOW INFORMATION>

A factory data reset may help with a blank or frozen screen, apps crashing or freezing, keypad/touchscreen problems, can't hear, device making noises, can't make or receive calls, and device won't sync.

WARNING To avoid being locked out of your device for 72 hours, it's strongly recommended to review the following before attempting to perform this reset:

  • For devices with Android Device Protection enabled:
    • It's imperative the GoogleTM email address and password ***** known before performing a reset on the device.
    • If the password ***** the Google account used to enable Device Protection on the device can't be remembered:
      • Attempt to log in with any Google account previously used on the device.
      • Reset the password.
        Once reset, the device won't accept the new password ***** can't be used for 72 hours.

Perform a factory data reset only if absolutely necessary as it removes all data including:

  • GoogleTM account
  • System and app data
  • App settings
  • Downloaded apps
  • Media (Music, pictures and videos, etc.)

Notes:

  • An alternate reset method is available if the device is responsive and can be powered on.
  • If a pattern, PIN, etc. is or has ever been set up on the device, Google account sign in is required during initial setup.
  1. Ensure the device is powered off.
  2. Press and hold the Volume Down button for 3 seconds. While still holding the Volume Down button, press and release the Power button.
  3. Select Recovery mode.
    Utilize the Volume buttons to scroll through the menu options and the Power button to select.
  4. From the "No command" screen, press and hold the Power button then press and release theVolume Up button to display the menu options.
  5. Select wipe data/factory reset.
    Utilize the Volume buttons to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Allow several seconds for the factory data reset process to complete.
  7. Select reboot system now.
    Allow several minutes for the reboot process to complete.
    To setup the device after the reset has completed, refer to Initial Activation and Setup.
  8. Please reply and let me know if you need any other assistance, also take a moment to rate my service by choosing one of the stars at the top, then click submit.

    Thank you very much!

Ask Your Own Android Devices Question
Customer reply replied 1 year ago
Thank you Randy. Well, I'll find out tonight if I can get on my phone as that is the 72 hour mark. I'll let you know then. :) ThanksDebbie
Android Device Expert: Randy Boman, Technician replied 1 year ago

sounds good! I hope everything works out.

Ask Your Own Android Devices Question
Ask Randy Boman Your Own Question
Randy Boman
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9,907
9,907 Satisfied Customers
Experience: Android Tech

Randy Boman is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,180 satisfied customers

Award winning Android Developer & part of the Cyanogen Development Team

Randy Boman

Randy Boman

Technician

9,907 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
I just bought a Samsung Tablet & am trying to install Robo
I just bought a Samsung Tablet & am trying to install Robo Form but it won't accept my password. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
Our Kindle is not working properly on our iPads. I have been
our Kindle is not working properly on our iPads. I have been waiting to get on the phone with you folks for a couple of months and was supposed to have a supervisor get in touch with me by phone. He w… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
We have an Asus Zen 10 Android. We are having problems
We have an Asus Zen 10 Android. We are having problems trying to get the apps to power up and stay on. Do you have any solutions. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
How to get my android galaxy note 4 off emergency calls only
how to get my android galaxy note 4 off emergency calls only mode … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Kindle fire- trying over and over to enter my user name for
Kindle fire- trying over and over to enter my user name for my bank account. The first 5 are letters then next entry is number. As soon as I enter nber the letters change … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I wish to contact my Lenovo tablet. Authentication keeps
I wish to contact my Lenovo tablet. Authentication keeps failing on the tablet. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
How can I backup my data from Google Authenticator app? I
How can I backup my data from Google Authenticator app?I need to factory reset my device and I need to backup & restore the two factor authentication accounts I have setup. It is very time consuming t… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
151 satisfied customers
Can't sent a text message to a certain person. Message when
Can't sent a text message to a certain person. Message when trying to send says "unfortunately, the Android media has stopped. Can't update apps. Message not sent" … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have a galaxy S7 that I want to flash with Australian
I have a galaxy S7 that I want to flash with Australian firmware so I can use the Service Mode … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
Manuel for a V3 Razr unlocked flip phone. I don't know it is
As I said it is a unlocked phone requiring a sim card… read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
How to I retrieve my purchased books from my original kindle
hello how to I retrieve my purchased books from my original kindle to the new fire 7 kindle … read more
Benimur
Benimur
Senior Technician
Associate Degree
13 satisfied customers
My Samsung Galaxy Tab S3 is frozen on the news that I read
Hi I'm Steve and my Samsung Galaxy Tab S3 is frozen on the news that I read this morning , and is frozen at 8-30am … read more
Randy Boman
Randy Boman
Technician
9,907 satisfied customers
Can not send email/pictures from cell phone to email.
can not send email/pictures from cell phone to email. Checking updates, removed and replaced battery, no luck … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
I lost my Wi-Fi connection. My account is ATT499 and the
I lost my Wi-Fi connection. My account is ATT499 and the password ***** ***** What happened? I LOVE the speed. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Is my HTC Desire 610 compatible with Panasonic Link2Cell
Is my HTC Desire 610 compatible with Panasonic Link2Cell model.KX-TG7841 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
My manage networks in settings/advanced has has an idication
My manage networks in settings/advanced has has an idication that I was logged on to a nework that I know I never was. Is there any program that will provide me with additional information? When? What… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
44 satisfied customers
I get a boarding pass text from southwest then it says save
I get a boarding pass text from southwest then it says save to photos and I can never find it … read more
Randy Boman
Randy Boman
Technician
9,907 satisfied customers
The samsung j1 ace has been reset and cannot get back in to
the samsung j1 ace has been reset and cannot get back in to it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
30 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x