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Cris, Technician
Category: Android Devices
Satisfied Customers: 6358
Experience:  3yrs. experience with Android phone and tablets.
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My Kindle HD has a pop up that I cannot remove -- stating

Customer Question

My Kindle HD has a pop up that I cannot remove -- stating that I have
a virus or trojan and I cannot use the internet. Can you help me remove
Submitted: 1 year ago.
Category: Android Devices
Expert:  Cris replied 1 year ago.

Hi, thanks for using I am Cris. Sorry to hear about your issue, let's first try to do a power reset of your device.

Press and hold the power switch for 20 seconds that will turn off the device and then turn it back on. Allow about up to 1 minute to restore connections, let me know if this resolves the issue. If not let me know to try other solutions.

Expert:  Cris replied 1 year ago.

How did you make out? Did you get the same message after the power reset?