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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17912
Experience:  Electronic Engineer
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My screen on my galaxy s5 was cracked badly, and was still

Customer Question

my screen on my galaxy s5 was cracked badly, and was still usable. However after 2 days. the screen went black. I tried reset but to no avail. Anyway I replaced the screen and it looks great and seems to operate fine. During start up I got a message saying abnormal factory reset. sign in to your Samsung.com acct, to verify ownership. I did and when I complete password ***** hit sign in.....screen displays "in progress"with the loading circle...then says signing in......then says process failed....I want my phone back working asap.....what do I need to do
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  ITPeter replied 1 year ago.

Hi John,

Expert:  ITPeter replied 1 year ago.

The damaged screen will need to be replaced to restore the phone to working order again.

Expert:  ITPeter replied 1 year ago.

Hi, just checking in on your question. How did things turn out for you?