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My screen on my galaxy s5 was cracked badly, and was still…

Customer Question
my screen on my galaxy...
my screen on my galaxy s5 was cracked badly, and was still usable. However after 2 days. the screen went black. I tried reset but to no avail. Anyway I replaced the screen and it looks great and seems to operate fine. During start up I got a message saying abnormal factory reset. sign in to your Samsung.com acct, to verify ownership. I did and when I complete password ***** hit sign in.....screen displays "in progress"with the loading circle...then says signing in......then says process failed....I want my phone back working asap.....what do I need to do
Submitted: 2 years ago.Category: Android Devices
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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
3/9/2016
Android Device Expert: ITPeter, Engineer replied 2 years ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,600
Experience: Electronic Engineer
Verified

Hi John,

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Android Device Expert: ITPeter, Engineer replied 2 years ago

The damaged screen will need to be replaced to restore the phone to working order again.

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Android Device Expert: ITPeter, Engineer replied 2 years ago

Hi, just checking in on your question. How did things turn out for you?

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