Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have numerous bug reports on my phone. They are all in…

Customer Question
I have numerous bug reports...
I have numerous bug reports on my phone. They are all in Computer language. I pulled up information and put it on my home screen, then it disappeared.
Some of the files I could pull up, now indicate "can't open file".
Is it possible my phone has been hacked?
The reports are VERY lengthy.
Submitted: 2 years ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 4 hours by:
3/6/2016
Android Device Expert: ITPeter, Engineer replied 2 years ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,643
Experience: Electronic Engineer
Verified

Hi Sally,

The only way your phone could be hacked is if someone had direct access to it, either when you left it unattended or if you clicked on a suspicious link in an email to inadvertently give them access.

It may just be that the phone has a software glitch and is causing these errors.

In any case, to correct the faults and eliminate any spyware, you can reset the phone to its default factory settings for peace of mind and improved reliability. Be sure to back up your data, contacts, etc. first.

If you need instructions on how to reset the phone, please let me know the full model number.

Have a great weekend!

Pete.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ITPeter Your Own Question
ITPeter
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,643
20,643 Satisfied Customers
Experience: Electronic Engineer

ITPeter is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I want to get an Amazon Echo Dot Alexa system for her home.
I want to get an Amazon Echo Dot Alexa system for her home. My mom is disable with MS, Congestive heart failure and diabetes. She has some in home care workers but she wants as much freedom and indepe… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
If a user has Super Powers on badoo, are they able to delete
If a user has Super Powers on badoo, are they able to delete a conversation thread with another user on the other user's phone and or computer?… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I recently bought an Oppo color os cell phone in China. I
I recently bought an Oppo color os cell phone in China. I don't read Chinese. With help, I changed my language preference to English. However, everything is still geared to Chinese language. I can't g… read more
ITPeter
ITPeter
Engineer
Bachelor's Degree
20,643 satisfied customers
I keep Getting Phone Calls From Non Working Phone Numbers.
Hello. I keep Getting Phone Calls From Non Working Phone Numbers. About Two Months Ago I Recieved A Call From(###) ###-#### ***** Answered But Nobody Was There. After That My Phone Acted Like It Had B… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have a Droid Turbo 2. Starting the day it updated to
I have a Droid Turbo 2. Starting the day it updated to Android 6.0 I can't access the SD card from a PC by USB cable. In Windows explorer it shows INTERNAL STORAGE and SAMSUNG SD CARD, but it shows no… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I feel that my phone is being hacked... I would like get
Hi I feel that my phone is being hacked... I would like get some help I also feel there are videos and pictures being leaked from me!… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My husband freaked and thinks I am hacking s phone because
My husband freaked and thinks I am hacking his phone because he went into FTM and files we're being transferred from we assume my phone which had a timer and was 'OPTIMIZING' 152 apps....and it would … read more
ITPeter
ITPeter
Engineer
Bachelor's Degree
20,643 satisfied customers
My google nexus tablet was hacked yesterday. They sent me an
my google nexus tablet was hacked yesterday. They sent me an email to***@******.*** FROM***@******.*** the message was Hhhh as in ha, ha, I've hacked into your computer. Also I made a formal complaint… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a question and it means a lot to me if I can
Hi Eric, I have a question and it means a lot to me if I can get this doubt of mine cleared. I am being harassed by an unknown person who uses a messaging app called watsapp to put obscene profile pic… read more
ITPeter
ITPeter
Engineer
Bachelor's Degree
20,643 satisfied customers
how would i know if my boyfriend put some type of locater app
how would i know if my boyfriend put some type of locater app or bug on my phone?It could have been was a samsung exhibit, or samsung galaxy avant, right before he broke up with me.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have an LG Andriod, my boyfriend has an old LG flip phone
I have an LG Andriod, my boyfriend has an old LG flip phone (not sure of the model). I am fairly certain my phone (or maybe his) has been hacked. I sent him a long message, and then yesterday 7/9 (bet… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
HI Again, i think someone tried to hack my android, by encrypting
HI Again, i think someone tried to hack my android, by encrypting the dictionary, is that possible, his is the only number thats been giving me strange words, and different languages whenever i text, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
Cant access lots of downloads. Sometimes this involves every
Can't access lots of downloads. Sometimes this involves every download from a specific site. If it is going to download, a green bar moves across the top of the screen then it will download. If instea… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Help! For the Samsung Galaxy S4 smart phone, is there any way
Help! For the Samsung Galaxy S4 smart phone, is there any way to restore to normal the playback speed of a voice recording made on the factory-installed Voice Recorder app? Somehow a recording made on… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
recently had to reset my adnfoid phone back to factory default.
recently had to reset my adnfoid phone back to factory default. Before doing this I saved my apps to a USB stick. They save as a ASEC file and I want to get data from them to update my current infoi b… read more
nforse1
nforse1
4 satisfied customers
I am trying to root a ViewSonic VSD220. I have been able to
I am trying to root a ViewSonic VSD220. I have been able to pull the /system folder and have copied SuperUser.apk into the /system/app folder and Su into the /system/bin folder. Since it's not rooted,… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have a Sansung SS Galaxie Ace phone bought from Telus in
I have a Sansung SS Galaxie Ace phone bought from Telus in Victoria BC. I can't coonct my phone with my home computer. I did once last week but was disconnected and Kies does not recognized my device.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
i have a droid x smart phone. I have Zoner Antivirus Free
i have a droid x smart phone. I have Zoner Antivirus Free installed on my phone and it found a trojan.android.agent.a virus. It found it in my uploads apps but will not allow me to uninstall the app. … read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x