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My kindle fire hd (2012) is stuck on the start up screen. I
My kindle fire hd (2012) is stuck on the start up screen. I have tried holding down the power button for 20 seconds and then restarting to no avail... anything else I can try?? … read more
Benimur
Benimur
Senior Technician
Associate Degree
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I get a message on my Kindle Fire: "Looks like you have
I get a message on my Kindle Fire: "Looks like you have purchased...the book. You have not been charged again for this order." Unfortunately, the book is not on my device nor is it in the cloud. What … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
When I go the Manage my Accounts and Devices and select Read
When I go the Manage my Accounts and Devices and select Read Now, a black screen appears and a tollbar flashes Kindle loud. I don't want that. I have been toggling between my Kindle Fire tablet and co… read more
Richard
Richard
Android Specialist
IT Manager, Consultant
48,260 satisfied customers
The Apps on my KF don't show any more: purchased 09/2014...when
The Apps on my KF don't show any more: purchased 09/2014...when I turn it on all I get is "vanessa's kindle" in the upper left hand corner and the wifi & battery in the right...one day all was fine, n… read more
Ashik
Ashik
Master's Degree
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I have a Kindle Fire. I rented a movie and when I tried to
I have a Kindle Fire. I rented a movie and when I tried to download it a window appeared saying that my storage space was getting low. I removed 7 work games that I had played, one movie that I had pu… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
I got a new Kindle Fire tablet and I cannot get on to Wi_Fi
I got a new Kindle Fire tablet and I cannot get on to Wi_Fi to use my Mayday. Roger E. Seremula *****@******.***… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I cannot connect to my Wi-Fi network. When I touch it, it
I cannot connect to my Wi-Fi network. When I touch it, it tells me that it is not authentic. I have other devices connected to my Wi-Fi network which work and the kindle used to work, but I cannot get… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
While flying from Seattle to Newark my grandson, who deleted
While flying from Seattle to Newark my grandson, who deleted everything on his mom's BlackBerry last year, handed me his Kindle Fire, whose screen read "enter PUK CODE". I told him I didn't have the c… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I have had my Kindle Fire connected wirelessly for the past
I have had my Kindle Fire connected wirelessly for the past year. For the last month I have not been able to connect at home, even though nothing has changed. My Mac is connected to an airport. My kin… read more
Cris
Cris
63 satisfied customers
The WiFi button on my Kindle Fire is grayed out and is currently
The WiFi button on my Kindle Fire is grayed out and is currently set to "Off". When I touch the "On" portion, nothing happens, it's as if the Kindle Fire does not have WiFi capability. I know the touc… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Yes, I had emailed you a few minutes ago regarding my Kindle
Yes, I had emailed you a few minutes ago regarding my Kindle Fire HD 7. I got a message today that said for me to reboot. When I did, I realized everything was gone! I had to re-register, and I realiz… read more
Cris
Cris
63 satisfied customers
Im trying to connect my daughters Kindle Fire HD to our home
I'm trying to connect my daughter's Kindle Fire HD to our home wireless network, but it won't connect. I put in the network passcode, it goes through the authenticating procedure but still no connecti… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I tried this a little while ago. Got nothing but a run around.
I tried this a little while ago. Got nothing but a run around. My kindle fire was sometime ago connected to wifi. Now I cannot get on a wifi.. I have tried every thing suggested but nothing worked.… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
my kindle fire hd is not working right. On Facebook it keeps
my kindle fire hd is not working right. On Facebook it keeps up dating and goes no where, same on e mails just up dating,cant play videos and most web pages it cant open so what should i do to resolve… read more
Richard
Richard
Android Specialist
IT Manager, Consultant
48,260 satisfied customers
My Kindle fire unit seems to have been hijacked. Everything
My Kindle fire unit seems to have been hijacked. Everything I had is gone and it now says it belongs to: AAliyah's Kindle. Which has nothing on it What can I do to restore my kindle fire to my name an… read more
Daniel
Daniel
Bachelor's Degree
1,568 satisfied customers
how can I get rid of the number in a circle coloured orange
how can I get rid of the number in a circle coloured orange in Samsung app (tab 2) after going to update all?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
I downloaded a rented movie from Amazon instant movies. When
I downloaded a rented movie from Amazon instant movies. When I tried to watch the movie the Kindle says "loading", the progress bar goes to 100% then hangs up and stays there. I can't watch the movie.… read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
I have had my Fire for about 2 months. Last week I turned it
I have had my Fire for about 2 months. Last week I turned it on to read, it came on normally, I was searching for a book and it just went off. I have tried to turn it on several times, nothing happens… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

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84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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