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Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3167
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I received a message to update my kindle fire from Amazon.

Customer Question

I received a message to update my kindle fire from Amazon. My system version is 6.3.4
The Update Your Kindle button is unavailable. I have connected it to my computer via USB cannot find internal file on the menu provided. How do I update my kindle. I have tried it via WiFi by pressing Sync button nothing happens.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

When you say the button is unavailable, you mean it is greyed out and you cannot select it?