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Follow these steps please.
Okay, that sounds like it needs your WiFi connected. Try this on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>
I'm sorry about the issue. I'm another tech; I will try to help you with this.
What's the brand / model of your internet modem / router device?
- Please disconnect the power cord(s) from your internet modem / router device(s) for about 5 minutes, then re-connect
, then press and hold the Power on / off button on the Kindle Fire HD for about 30 seconds, then turn it back on
, then log in your kindle
, then try the following on the Kindle:
Your wi-fi / wireless password ***** be at the back / bottom of your internet modem / router device(s); it is case-sensitive.
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