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Red light means the battery is completely empty. Try this. Press and hold down the Power button and Volume Down button for 10-15 (or up to 40 seconds) seconds and this will force restart it.
If that didn't work, then connect it to the charger for 1 hour and then hold down Volume Down and Power for maximum of 40 seconds or until it turns on (while it is connected to charger).
Please let me know if that didn't work, so we can continue troubleshooting.
Hi there, I'm just checking. How is it going ? Were you able to reset it ?