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Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 11058
Experience:  Personal Experience with many Android devices and versions
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My screen has gone black and I can not get phone to turn on.

Customer Question

My screen has gone black and I can not get phone to turn on. Battery is charged. Red light at top.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Red light means the battery is completely empty. Try this. Press and hold down the Power button and Volume Down button for 10-15 (or up to 40 seconds) seconds and this will force restart it.

If that didn't work, then connect it to the charger for 1 hour and then hold down Volume Down and Power for maximum of 40 seconds or until it turns on (while it is connected to charger).

Please let me know if that didn't work, so we can continue troubleshooting.

Expert:  Ashik replied 1 year ago.

Hi there, I'm just checking. How is it going ? Were you able to reset it ?