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I have a new android phone Samsung S9 after running apple
I have a new android phone Samsung S9 after running apple for some years. I have tried to access my google account on several occasions without success. I keep getting messages on my email saying some… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
I got a new Samsung phone a few days ago. When I attempted
I got a new Samsung phone a few days ago. When I attempted to log into my computer, my password ***** longer worked. I tried to change the password ***** was told to sign in on google, which I did. Ho… read more
Harry
Harry
2,269 satisfied customers
I am having problems signing in. It is a edge 7. My computer
It seems that the phone was factory reset by a 3rd party and it will not let me recover my google account I have already paid this today to a man on the phone and I have not heard back from him… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
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Just got new samsung galaxy J7 phone and trying to set up
just got new samsung galaxy J7 phone and trying to set up accounts. It ask for a password ***** sign in. Do not know the password. … read more
Harry
Harry
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How can I change my Samsung password? I want to install the
I want to install the Samsung apps on my New Note 8. To do that I need to log in but I don't know my password. … read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,201 satisfied customers
I have a samsung note 5 that ask me to restart it because it
I have a samsung note 5 that ask me to restart it because it didnt detect my sim card. I did what it ask....it restarted fine and ask me to type in my password ***** I could use my fingerprint securit… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
I set up two levels of security which was not a good idea
I set up two levels of security which was not a good idea for me. I had a password ***** with fingerprint. I used the fingerprint mostly, but rebooted phone because of problem opening apps. After whic… read more
Ashik
Ashik
Android Tech
12,688 satisfied customers
I had Whatsapp, but now can't open it as it wants a password
I had Whatsapp, but now can't open it as it wants a password ***** I have never had. I uninstalled it, but it won't let me reinstall it without a password. What can I do? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
I cannot send email on my Samsung 5.1.1 I can receive ok,
I cannot send email on my Samsung 5.1.1 I can receive ok, but get 'error occurred on email server - 530 5.7.1 Authentication required. This started about two weeks ago. I have reentered my password **… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor's Degree
104 satisfied customers
It is not a tv it is my galaxy s6 phone, less than one year,
I reset back to factory settings. However, it will not let me log in now to move forward. When I enter my id and pw it says login failed … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
My phone is locked and it was by mistake I know my pattern
My phone is locked and it was by mistake I know my pattern and it only gave me two tries and locked me out and now it ask for a pin back up which I don't know… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I did a system update on my note 4 and afterwards, it asked
I did a system update on my note 4 and afterwards, it asked me to swype by password. I don't have one set up. After a few tries, it asked for a backup which I also don't have. Now it is telling me tha… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I have a Galaxy S7 that was reset as a result of exceeding
I have a Galaxy S7 that was reset as a result of exceeding password ***** I am now trying to register the phone with my gmail (again) but I get error message that states "The device was reset. To cont… read more
Randy Boman
Randy Boman
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729 satisfied customers
I have a Samsung Note 5 phone and it reset and now does not
I have a Samsung Note 5 phone and it reset and now does not recognize my email or password. I took the phone to a verizon store and they were no help. They said to take it to Samsung in Oak Brook, IL.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
I just had to change the password aol account. I deleted the
I just had to change the password ***** my aol account. I deleted the account off my Samsung phone but when I try to add AOL back on my Samsung with the new password, the message I keep getting is "Un… read more
Viet - Printer Tech
Viet - Printer Tech
Computer Technican
Bachelor's Degree
5,222 satisfied customers
I was having problems with my Samsung note 4 my husband
I was having problems with my Samsung note 4 my husband decided to take his Samsung note 4 and put my chips in his phone. not knowing he was doing that I had all my password ***** in it. he took it to… read more
Pete
Pete
Engineer
Bachelor's Degree
9,771 satisfied customers
Samsung Note 5 quit working. Google keeps stopping from
Samsung Note 5 quit working. Google keeps stopping from turning on after doing hard reset ( brand new phone) as apparently changed my backup password. According to my iPad, Google is what is stopping … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
Approx 2 months ago I was trying to download some games onto
Approx 2 months ago I was trying to download some games onto my NOOK. I was having to jump through so many hoops that I finally gave up. But in the course of that I lost my g-mail to my I phone and to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,916 satisfied customers
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,201 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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