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Category: Android Devices
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My brother gave me s deceased wife kindle, but doesnt know

Customer Question

My brother gave me his deceased wife kindle, but doesnt know her password.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

If you don't know the password, then you have to reset the Kindle to factory settings which will erase everything from it. To make sure, is the Kindle asking for a password/PIN to open the main screen ? Is it showing locked screen now ?

Also which model of Kindle is this ? Touch screen model or a model with keyboard ?

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