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Unable to play videos on it from face book. just shows it…

Customer Question
Unable to play videos on...
Unable to play videos on it from face book. just shows it downloading. i use to be able to play the download in approx 10 seconds. any suggestions
Submitted: 2 years ago.Category: Android Devices
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Answered in 4 minutes by:
2/26/2016
Android Device Expert: Rusty Rescue, Technician replied 2 years ago
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 6,138
Experience: Android recovery, app specialist, consulting.
Verified

Hello, my name is Rusty. Sometimes your cache can fill up, and cause problems like FB movies not playing. I get that from time to time. Power off your kindle completely, and turn it back on. This will clear your cache, and should clear up the problem.

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Customer reply replied 2 years ago
how do i clear cach ?
Android Device Expert: Rusty Rescue, Technician replied 2 years ago

Just turn the power off, and then back on again. That usually fixes the problem. To turn the Kindle Fire off, press and hold the Power button for about 2 seconds until a prompt appears on the screen. You can then tap “Shut Down” and the device will turn off. Wait 10 seconds, then hold the power button until the screen lights up, and release the button.

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Customer reply replied 2 years ago
i did as you say. still shows 472mb of cach. which didnt clear. video still not working on facebook
Android Device Expert: Rusty Rescue, Technician replied 2 years ago

Ok, click here and clear your cookies, history and cache. Tell me the results.

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Customer reply replied 2 years ago
i have a kindle booster. i cleared the cach. facebook still doing the same thing
Android Device Expert: Rusty Rescue, Technician replied 2 years ago

Ok, now let's look at your flash settings. Sometimes an update will turn off flash.

Web in the upper right corner
Menu icon in the center bottom
Settings from the Pop Up
Swipe up to go down to the Behavior section
Set Enable Flash to Always On or On Demand

Other users are having the same problem, it's a software issue if your cache isn't the culprit. If flash is on, then there is something else that is causing it. That can be difficult to find. Back up everything on your fire (your books are safe in the cloud), we're going to do a factory reset which deletes everything and restores the factory settings.

To reset your Fire tablet: Swipe down from the top of the screen and tapSettings. Tap Device Options, and then tap Reset to Factory Defaults. Tap Reset to confirm.

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Customer reply replied 2 years ago
i cant find menu
Android Device Expert: Rusty Rescue, Technician replied 2 years ago

They are the three horizontal lines that are stacked on top of each other.

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Customer reply replied 2 years ago
settings is in there then setting then advance settings. then i clicked site settings i do not see flash
Android Device Expert: Rusty Rescue, Technician replied 2 years ago

Ok, that's only for the first Kindle Fire. The factory reset should do the trick.

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Android Device Expert: Rusty Rescue, Technician replied 2 years ago

Were you able to locate the reset?

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Customer reply replied 2 years ago
i did the backup. reset the kindle. the videos still dont work
Android Device Expert: Rusty Rescue, Technician replied 2 years ago

Wow, that's starting to look like a hardware failure. Are you able to view videos on other websites?

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