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Help I'm trying to purchase excel and having huge issues…

Customer Question
Help I'm trying to purchase...
Help I'm trying to purchase excel and having huge issues
Submitted: 2 years ago.Category: Android Devices
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Answered in 18 minutes by:
2/24/2016
Android Device Expert: Joe-S, Systems Specialist replied 2 years ago
Joe-S
Joe-S, Systems Specialist
Category: Android Devices
Satisfied Customers: 129
Experience: Systems Administrator at Fortune 50 Company
Verified

Hi Chris, My name is ***** ***** I'll be helping you.

.

Could you please elaborate on the problems you are experiencing?

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Customer reply replied 2 years ago
I have several Gmail accounts & I never know which Google account is attached to the credit card that actually works so when I go to tap in the passwords don't match the emails going mad I'm just trying to get the Excel app and a course in order to get that you have to pay into it and for some reason or another I can't get past the password ***** on the credit card part
Android Device Expert: Joe-S, Systems Specialist replied 2 years ago

I'm not certain how I can assist with that issue but I'll give you some pointers.

In order to retrieve or reset your Microsoft account password ***** would need to know which email address you used. When you use Microsoft live to install software, they would need to reference a good email address. And of course that is tied to your billing. You can reset your Microsoft Account here: https://account.live.com/password/reset but you would need to provide them a good email address for verification.

.

I suppose as a last resort you could create a new Microsoft account, but you would need to use a known working email account.

.

I hope that helps.

--Joe

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Android Device Expert: Joe-S, Systems Specialist replied 2 years ago

Hi Chris,

I see you have neither "accepted" or rated my service. Was there something else you were needing? As long as this question remains open I do not get compensated for my time and effort. If I have answered your question, please take a moment to click on the stars above to rate my service (3 Stars or better). If you have any additional questions, please reply back so they can be addressed.

--Joe

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