I am the person that will be helping you today. In such cases, the Internet connection settings may be faulted or corrupt in some way. The way to fix this problem and any other problem is to do a simple reset of the device. Doing so will erase everything on the tablet and it will be in the same condition it was when you first purchased it.
Instructions for resetting your Samsung Galaxy device:
- From the home screen, tap Menu > Settings > Privacy.
- On that screen, tap Factory Data Reset and then tap Reset Phone (It's not a phone, but that is the menu option).
Once that is complete, you will be all set.
I look forward to hearing your feedback concerning whether or not your problem is fixed.
I hope to hear back that all is working. If this is so, please do not forget to rate my help on the top of this page (choose the number of stars and click the Submit button). If it is not, please respond below.
I will be standing by,