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My Kindle Fire has frozen. I was playing a gin rummy game,

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My Kindle Fire has frozen...
My Kindle Fire has frozen. I was playing a gin rummy game, and it froze. I cannot move the location and I cannot turn off the Kindle.
Submitted: 2 years ago.Category: Android Devices
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Answered in 1 minute by:
2/23/2016
Android Device Expert: Aric, Technician replied 2 years ago
Aric
Aric, Technician
Category: Android Devices
Satisfied Customers: 47,806
Experience: 15+ years in the field. Owner of AV Installation, OEM and Repair company
Verified

Hello, and sorry you're having problems.

The problem you're having is often due to the software in the Kindle locking up and it needing to be rebooted. To do this, simply press and hold the power button on the Kindle for 30 full seconds, then release and wait a full minute for it to reboot.

Do not press anything else during that minute. If this does not cure the issue, oftentimes the reset procedure needs to be repeated several times for it to force a reboot.

If you're still running into problems, then try plugging the Kindle into the charger for 15 minutes, then eject it and try the reboot a couple of more times.

Feel free to reply back if you need more help, or want to reply back with more details. It does not cost you anything more to reply back once you've rated. Please do rate me positively (at least 3 STARS) and I will continue with you until this is sorted. The positive rating ensures I am credited for my work.

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Android Device Expert: Aric, Technician replied 2 years ago

Let me know if you need further assistance once you try those steps I provided above please.

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