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My brother succumbed yesterday to a stroke and cancer. I…

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My brother succumbed yesterday to...
My brother succumbed yesterday to a stroke and cancer. I have his tablet. Samsung CE 0168. How do I reset the password *****?
Submitted: 2 years ago.Category: Android Devices
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2/22/2016
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago
Viet - Android Tech
Category: Android Devices
Satisfied Customers: 41,250
Experience: Troubleshoot Android Devices.
Verified

Hi,

I'm sorry about the issue. Is there any other model you see?

Is it okay to reset the tablet fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
I don't know the password. It's a locked screen. How do I reset the tablet?
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

Yes, can we reset the tablet fresh, like brand-new?

Do you see if there is any other model on the tablet, besides CE 0168?

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Customer reply replied 2 years ago
No.
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

OK. Can we reset the tablet fresh, like brand-new, then you can set up the tablet with a new password ***** want?

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Customer reply replied 2 years ago
NO.
Customer reply replied 2 years ago
How do I reset this password?!
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

I'm sorry, in order to reset the tablet's password, we would need to wipe everything on it and start over like brand-new. Is that okay? Please let me know. Thank you.

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Customer reply replied 2 years ago
NO!
Customer reply replied 2 years ago
This service stinks!
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

I'm really sorry, for privacy / security purpose, no one can access anyone's data. That is for your protection, i.e., if you lose your tablet, no one can access your data on it without the correct password. But I get get the tablet working for you if you want. Please let me know; we guarantee our service, so don't worry. Thank you.

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Customer reply replied 2 years ago
I can't get the model number. The writing is too small.
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

Sorry, that's okay. I can help getting the tablet to work, but the data on it would have to be erased first. Please let me know if you'd like to continue. Thank you.

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Customer reply replied 2 years ago
What do I have to do?
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

We need to wipe the data on the Samsung tablet, then we can set up a new password. Would you like to do that? Please let me know. Thank you.

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Customer reply replied 2 years ago
How do we do this?
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

Do you see a button right below the tablet's screen?

To confirm, this will wipe out everything on the tablet, and make it like brand-new, then it will let you set up a new password ***** want. Is that okay with you?

Please let me know. Thank you.

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