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My samsung galaxy5 won't communicate with the laptop…

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my samsung galaxy5 won't communicate...
my samsung galaxy5 won't communicate with the laptop thru USB. need usb software link when i plug in the galaxy flashes on but cant open fiies that drive disapears from list
Submitted: 2 years ago.Category: Android Devices
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Answered in 3 hours by:
2/21/2016
Android Device Expert: Joel Kalman, Electrical Engineer replied 2 years ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,061
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Hello. My name is ***** ***** I can help you solve your problem. What is your computer operating system?

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Customer reply replied 2 years ago
hi joel --- my HP touchsmart300 is running on Windows 7 Pro -- 6.1.7601 service pack 1 build 7601 -- thankyou
Customer reply replied 2 years ago
i think it may be a missing Verizon file on my samsung android galaxy 5
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