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My galaxy s 3 froze-up when I turned it on this morning. a…

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my galaxy s 3 froze-up...
my galaxy s 3 froze-up when I turned it on this morning. a lock appeared on screen and I mean no chance of getting this girls voice from telling what to do but nothing she tells me gets rid of the lock and I cant call out because cant pull up my dial screen or any thing else. I have had this phone for 3 yrs. I like lots sure hope you can help me. THANKS
Submitted: 2 years ago.Category: Android Devices
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Answered in 6 minutes by:
2/19/2016
Android Device Expert: Randy Boman, Technician replied 2 years ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,540
Experience: Android Tech
Verified

This sounds like your phone is stuck in Talkback Mode, and your device isn’t responding to touch, use two fingers to swipe or scroll, instead of one. Use one tap to select an option or function, and a double tap to click or open the function, instead of single tapping.

Let me know if this works please.

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