Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I cannot connect my Kindle Fire to the internet. The time…

Customer Question
I cannot connect my Kindle...
I cannot connect my Kindle Fire to the internet. The time and date are incorrect and I cannot change them. My WiFi name will not be accepted. I need lots of help
Submitted: 2 years ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 5 minutes by:
2/18/2016
Android Device Expert: Jason Jones, Customer Service replied 2 years ago
Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 19,487
Experience: Years of experience and education.
Verified

Hello,

I am the person that will be helping you today.

May I ask for the brand and model name of your wireless router or your wireless modem?

Once I have the above requested information, I will be able to give you the correct answer.

I look forward to your response,
Jason

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
I have sent this information before. I am not satisfied with this service. Please cancel my payment. Thank you
Android Device Expert: Jason Jones, Customer Service replied 2 years ago

Hello,

I only see what is on this page. You didn't state what the name of the router is. You stated that you had a Kindle Fire HDX. That is not the name of the router.

- Jason

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I can not get onto the internet. It says the date and time
I can not get onto the internet. It says the date and time is incorrect and I can not change it. I have the Kindle Fire … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
My Kindle Fire Tablet Wi Fi symbol is missing... I mean my
My Kindle Fire Tablet Wi Fi symbol is missing... I mean my Wi Fi is on but it cannot read or pick up my home or any Wi Fi in the area, because the WiFi symbol is missing on the Kindle. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I was on the phone with Kindle rep-he had me reset my kindle
I was on the phone with Kindle rep-he had me reset my kindle fire to "reset to factory defaults" I was then disconnected and now I cannot re register my device. I cannot use my Kindle now… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
What can I do to connect to my kindle fire internet? All
what can I do to connect to my kindle fire internet? All results are showing "Your Fire was unable to connect." This is coming from a friends computer. I am a senior citizen needing to know steps to r… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
All my apps say there is an error and I have to re get them
All my apps say there is an error and I have to re get them from the Amazon app store but my apps aren't connecting to the WiFi and I can't get on the app store… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Bought new kindle fire. Am trying to register. Dont have wi
Bought new kindle fire. Am trying to register. Don't have wi fi. Must be on line. Can't go on w/o won't allow whisper net. How do I start?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Ive got excellent wi fi reception but my kindle fire wont
Ive got excellent wi fi reception but my kindle fire wont keep connected to the internet always going offline I have no problems with my laptop… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
My wife just got her Kindle Fire HD32 GB model X43Z60 and would
My wife just got her Kindle Fire HD32 GB model X43Z60 and would like to activate it. She already has an account with Amazon. I have not able to activate this book for her. Her name isXXXXX and has ove… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I got my Kindle Fire when I was in Florida and had no trouble
I got my Kindle Fire when I was in Florida and had no trouble connecting to the internet. I am now home in Massachusetts and cannot connect to my home internet. It keeps telling me "Authentication Fai… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
i bought my grandaughter a kindle fire for christmas. i live
i bought my grandaughter a kindle fire for christmas. i live in nevada she lives in idaho. i regstered this in my name and a password. i do not remember the password. she can not use this at all. what… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
cannot download. content cannot be downloaded because of network
cannot download. content cannot be downloaded because of network connectivity error. Also cannot get e-mail address to changed. Took all games had on Kindle off but showing not much space left. Really… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have purchased a kindle fire hd 32gb and cannot get it to
I have purchased a kindle fire hd 32gb and cannot get it to connect to my wireless router. Seimens SE 587. We have 2 laptops and a printer using this router.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a kindle fire. I can access certain things.... yahoo
I have a kindle fire. I can access certain things.... yahoo ... but when try to go on facebook is saying.... Your connection to this site may not be secure. Also when I tried to purchase a book it is … read more
Jeremy
Jeremy
1,344 satisfied customers
In trying to put a game on my Kindle Fire it would not take
In trying to put a game on my Kindle Fire it would not take my password ***** I tried getting another password ***** no luck it would not take that either and now I have lost all I had on my Kindle, b… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I need to get my Kindle Fire started.Right now on the screen,
I need to get my Kindle Fire started. Right now on the screen, I am looking at Connect to Wi-Fi and Enter Password XXXXX 2WIRE231. So where do we start?????????… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I cannot get my new kindle fire to hook up to the internet.
I cannot get my new kindle fire to hook up to the internet. Do I need to have a prior Amazon Account? I am totally confused!!!! It would help if you got a direction guide!… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
I had downloaded a solitaire and spider game on my kindle fire.
I had downloaded a solitaire and spider game on my kindle fire. Played it for many weeks. Now it won't play and says I need to be on the internet. What is the problem. Barbara Kenealy… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
i have just purchased a kinfle fire and need directions to
i have just purchased a kinfle fire and need directions to connect to wi-fi. can you help me… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x