Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I apparently need to update my Kindle, per e-mail from

Customer Question
Amazon. I've also not...
I apparently need to update my Kindle, per e-mail from Amazon. I've also not been able to log into Amazon either. I have a Kindle Touch 5.01 I purchased about 3 years ago. I'd like to talk to a live person rather than trying to do this on line. I'm pretty old school.
Submitted: 2 years ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 10 minutes by:
2/17/2016
Android Device Expert: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Android Devices
Satisfied Customers: 30,170
Experience: Android phone and tablet expert
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Cathy.

Do you have the kindle linked up to your home wifi network?

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
No, it is not connected to WIFi.
Customer reply replied 2 years ago
Are you there?
Android Device Expert: Nathan, Engineer replied 2 years ago

Thank you for confirming. So you will have to update through your computer, by connecting the kindle to your pc via the usb cable as the first step.

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
It is always plugged into the computer. I'm just too old school, I guess, and need assistance...
Android Device Expert: Nathan, Engineer replied 2 years ago

You'll actually have to do 2 updates to get it current, first to 5.3.2.1, and then Software Update 5.3.7.3

Ask Your Own Android Devices Question
Android Device Expert: Nathan, Engineer replied 2 years ago

Here is the first update (click for link) Software Update 5.3.2.1

then Software Update 5.3.7.3

Instructions:

  1. Download the applicable software update file (links, above)
  2. Transfer the software update file to your Kindle device:
    1. Turn your Kindle on and connect it to your computer using the USB cable.
    2. Drag and drop the new update file from your computer onto the Kindle drive.

    Note: Do not drop the file into one of the folders within the Kindle drive.

  3. Monitor file transfer and disconnect:
    1. After the file has transferred successfully, eject the Kindle to safely disconnect your Kindle from your computer.
    2. Disconnect the USB cable from your Kindle and your computer.
  4. Start the software update:
    1. From Home, tap the Menu icon, and then tap Settings.
    2. Tap the Menu icon, and then tap Update Your Kindle. This option will be grayed out if the most recent update has already been installed or if the file transfer was not successful.
    3. Tap OK to perform the update. You will see Your Kindle Is Updating.
    Once the update is complete, your Kindle will automatically restart.

If you are not comfortable doing this yourself, let me know and I can do it for you remotely.

Ask Your Own Android Devices Question
Android Device Expert: Nathan, Engineer replied 2 years ago

Sorry, looks like those links didn't work:

Software Update 5.3.2.1, and then Software Update 5.3.7.3

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
No. This has already cost me money. I'm not inclined to spend anymore simply to talk live. I was able to get that much from the device itself. I'll struggle through it. Thanks. Have a nice day.
Android Device Expert: Nathan, Engineer replied 2 years ago

It is not required, just an offer, if you wish for the added service.

The above step by step instructions and download links will resolve the issue for you.

If you have any other questions, just let me know. Otherwise, please rate my service; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.

Thank you, ***** ***** a good day,

Nathan

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
I'm not interested. I'll take care of resolving this issue on my own. Please "close" or do whatever you need to do end this our session. Thanks.
Android Device Expert: Nathan, Engineer replied 2 years ago

All you need to do is follow the above directions/links to complete the process. If you get stuck or need more help you may follow up with me here any time.

Closing our session (you can still come back) is accomplished by completing your rating of my service in helping you.

--

Please note:

I am an independent technician and I've spent my personal time, unpaid, in an effort to assist with the question for which you solicited my services. This site works on the honor system, and to that end, I have prioritized working with you ahead of other paying customers.

Although you’ve already paid your fee to the site, I am only compensated for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a 5 star rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. Rating 1 or 2, or not rating at all, does not produce a refund, it only penalizes me for trying to help.

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
Nathan: STOP CONTACTING ME IMMEDIATELY. THIS IS HARRASSMENT. I will NOT RESPOND TO ANY FURTHER INQUIRIES OR ATTEMPTS TO CONTACT ME TO GET ME TO PURSUE THIS ANY FURTHER FOR YOUR OR ANYONE ELSE;'S MONETARY GAIN. I WILL MONITOR THE CARD # ***** GAVE YOU AND WILL CHALLENGE ANYTHING THAT APPEARS ON IT. AGAIN, CLOSE THIS SESSION AND MY "ACCOUNT" FORTHWITH.
Android Device Expert: Nathan, Engineer replied 2 years ago

Cathy,

I am certainly not trying to harass you. You came here and solicited my assistance, which is all I've been trying to do, to help you.

Every time you reply here, I am obligated to respond in kind.

Again, you came here, and paid the agreed upon fee to the site, for the services that I provided.

I have no access to any account matters and cannot give you a refund or close anything.

I'm here, volunteering my own personal time, trying to help you, and have provided the requested information above. The only way our session is closed is when you leave a positive rating to credit me for my work. Not rating, or asking for a refund (through proper channels, which is not here) forces me to work for free trying to help you.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Android Devices
Satisfied Customers: 30,170
30,170 Satisfied Customers
Experience: Android phone and tablet expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I can't turn my Q Link zTE phone on. Still nothing. I sat on
I sat on it n screen turn white I turn off phone to reset … read more
Harry
Harry
1,950 satisfied customers
Can you tell me HOW to delete messages? Galaxy S8. Not sure.
Can you tell me HOW to delete messages? JA: What's the brand/model of your phone? Customer: Galaxy S8 JA: What Operating System (OS) are you running on your Galaxy? Customer: Not sure JA: How long has… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I have changed my phone service back over to Straight Talk.
I have changed my phone service back over to Straight Talk. When the transfer was taking place I lost my contacts. I was told I need to get on my gmail account … read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,197 satisfied customers
My phone crashed and I need help with getting my contacts
My phone crashed and I need help with getting my contacts and pictures from the cloud on my new S9 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I am using robinhood on my g7 galaxy phone but when I tether
I am using robinhood on my g7 galaxy phone but when I tether to my PC I can not get robinhood. I can not seem to download robinhood app to my PC either since it says installed when I try that. Is ther… read more
Harry
Harry
1,950 satisfied customers
Not able to connect and transfer data from my Samsung S8+ to
not able to connect and transfer data from my Samsung S8+ to my windows 10 desktop … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Do you provide support for downloading and installing
Do you provide support for downloading and installing upgrades for a blackberry priv? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I forgot my phone pin. What shall I do? It's a spare phone.
Hi. I forgot my phone pin . What shall I do ? JA: When were you last able to use your phone? Customer: It's a spare phone . So it'll be in May . JA: Have you tried a Factory Reset? This will erase the… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
It's my phone. I did a reset because I forgot my screen lock
It's my phone. I did a reset because I forgot my screen lock pin# ***** google will non let me get back into my phone. help … read more
Expert-Repair
Expert-Repair
Owner Kingsland Auto & Marine Services
Vocational, Technical or Trade Scho
11 satisfied customers
I have a new Hauwei Y9..cant use the sending and receiving
I have a new Hauwei Y9..cant use the sending and receiving calls … read more
Harry
Harry
1,950 satisfied customers
I have a new amazon fire/ tv. I watched a movie this morning
I have a new amazon fire/ tv. I watched a movie this morning and turned tv off, this afternoon I get the movie buttons but when I posg watch with prime I get cannot show video etc unknown error, … read more
Harry
Harry
1,950 satisfied customers
I'm looking for a free note taking app for Android that A)
I'm looking for a free note taking app for Android that A) allows creation of bulleted lists, and B) responds to the Tab key on the keyboard to indent the bullets, as well as C) responds to the Shift-… read more
Harry
Harry
1,950 satisfied customers
I have an older Kindle Fire and I now have kindle for pc can
Hi I have an older Kindle Fire and I now have kindle for pc can I transfer content from my Kindle Fire to my Kindle for PC and if so how … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
How much should it cost to replace the screen on a MOTO G4
How much should it cost to replace the screen on a MOTO G4 phone with 1920 x 1080 size screen in las vegas, nv?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
Just bought Kindle Fire 8 and trying to register it. I have
Just bought Kindle Fire 8 and trying to register it. I have the kindle 7 and it is wearing out so I am trying to register it and it won't let me. I do have an acount. … read more
Harry
Harry
1,950 satisfied customers
I have a quesion about how the LG 44VL Smartphone functions.
Hi! I have a quesion about how the LG 44VL Smartphone functions. Yesterday (6/18) we misplaced our phone *coudn't find it for hours* I contnued o look for it overnight. After I called it I realized th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
How can I unlock a ZTE Z353vl. Trac fone z353vl. Less then a
Hi how can I unlock a ZTE Z353vl JA: What device or product does this involve? Customer: Trac fone z353vl JA: How long have you had your Z353VL? Customer: less then a year JA: What have you tried so f… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I have lost my cell phone and can not remember needed
I have lost my cell phone and can not remember needed information to contact Verizon. Please help. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x